Returned goods, no refund

Not_a_penny

Help please!

I'm getting extremely frustrated by a situation I find myself in, having purchased an item from an Airhostess while travelling back from a recent holiday.
Basically I purchased an item by mistake with a debit card, moments later I notified the airhostess of the mistake and she attempted to reimburse the charge to my debit card but the machine wouldn't work. A written receipt was provided by the supervisor of the flight(I don't have the name), a Thomson headed receipt. The type that was once used with the old credit card machines, where you would place the card on the machine, then move the mechanism across and the image would be transfered to a hard copy. I was assured the financial department would take care of it.

A number of days later I noticed the money had gone from my account. I contacted the complaints department of Thomson, by letter and sent a copy of the receipt. A number of weeks passed and I received a letter from them saying that because it was a credit card transaction it might take a little longer to process, unlike debit cards processes that are almost instantaneous. Once my bill for the credit card comes in, I was to send it to them and they would look into the matter further.

At that point I phoned the person who had wrote to me, to explain I paid with a debit card, she said I had to send in my bank statement, I explained I was not willing to do this for obvious reasons, personal details on the statement and how was she going to see a transaction that didn't take place on my statement.

She explained I could take up the matter with ABTA if I was unhappy with the situation, I was rather shocked to hear the suggestion that ABTA would need to resolve a clerical error by one of its member's. At that stage she back tracked a little and explained she would contact their own financial wing(pardon the pun) to find out what had gone wrong. I was astounded to find out that had not already been done.

A number of days passed and she phoned me to explain they have recognized the error and I was to give it another few weeks then the money would be refunded. Guess what a number of weeks passed and still nothing.

I wrote to them again explaining all of the above and wanted an explanation why the refund hadn't yet taken place. I have not heard anything from them, the letter was sent about 1 1/2 weeks ago.

Is it possible for someone to give me some advice, I'm getting very annoyed with the whole situation that is taking up a lot of my time for £21.50

Thanks in advance

dancingdoll

Tell your credit card company to reverse the charge.

Not_a_penny

It was a debit card!

RadoJo

"At that point I phoned the person who had wrote to me, to explain I paid with a debit card, she said I had to send in my bank statement, I explained I was not willing to do this for obvious reasons, personal details on the statement and how was she going to see a transaction that didn't take place on my statement."

I don't really understand this - surely they wanted to see your statement to confirm that the money had in fact gone out of your account. You can always blank out everything on the statement apart from your name and the transaction in question - I have done this before and never had a problem, but presumably they need proof that you were actually debited this amount, and a bank statement would seem to be the easiest way to do so.

Not_a_penny

No they wanted to know if it had gone back in.

hollydays

What about offering to show the statement to a travel agent,while on the phone to them.