Internet Banking HBOS

stevenm35

I wrote and complained to HBOS because of the internet banking service not matching the automated telephone service. I withdrew money and ended up getting charged. When I called the HBOS the representative told me there was a 'glitch' which caused the two services not to correlate exactly.I had the charge reversed. I recieved a standard letter from HBOS about bank charges. So I wrote again explaining the charge was reversed and my issue was with the internet banking service, they replied with yet another standard letter about bank charges. I took my complaint to the FOS. They have come back to me saying they have no power to investigate my complaint of HBOS having and admitting to me over the phone they have a software 'glitch'. They have told me the complaint has to join the thousands piled up pending bank charge complaints.
Are the FOS toothless? Is there another body I can approach with this issue? Its NOT about the charges its about HBOS admitting there systems dont work!!