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Refund on Ebay/Paypal

I have been using Ebay for years but i have never asked for a refund before. This I have to do as the sellers Paypal account has been frozen. If i ask for a refund from Ebay or Paypal surely there is a £15 fee? or is this wrong? How do I go about it?

Comments

  • carrie483
    carrie483 Posts: 1,868 Forumite
    I don't think Paypal charge, How do you know the sellers account has been frozen? Have you made contat with the seller?

    Carrie x
    Accept that some days you're the pigeon and some days you're the statue.
  • jpieter
    jpieter Posts: 222 Forumite
    The seller has actually contacted me and said that I should ask for a refund as his account has been frozen!! Also I have made contact with the seller and he asked me to get a refund.
  • soolin
    soolin Posts: 73,274 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    This all sounds very odd actually...

    To get a refund for an item not received as the buyer, log into your paypal account and click on the tab that says 'dispute centre'. Follow the instructions from there.

    The only way the seller can stop that chargeback is to either refund your original payment or prove delivery of the item. However, if his account is already frozen he may well not have a lot of money in there..so good luck.

    Soo
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
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