Cancelling Virgin - problems!

myfairlady

I recently paid off the majority of my credit card debts and set about cancelling some cards I had accumulated over the years.

Most were very understanding and sent letters confirming the closure of the account.

When I spoke to Virgin I was put through a 'special department' that tried to convince me to stay. I explained that I was clearing down my cards and the guy told me to ensure I cancelled my direct debit.
I cancelled the dd with my bank and then received a letter from Virgin telling me I was being charged £25 as they were unable to take the dd from my account.

When I called I was unlucky enough to get through to someone who in her own words 'has a problem explaining things to people'!
She confirmed the account was closed but said I was being charged as they were unable to take the dd! When I asked why they were trying to take a dd payment for a card which was not only cleared but also cancelled she said it was clearly hard for me to understand and all very complicated so she would arrange to cancel the £25 and I shouldnt worry....I asked for written confirmation and was told it wouldnt be necessary!

Just wanted to warn others to take extra care when cancelling with Virgin.

happy holidays :xmassign:

colinw

I had a similar problem. I paid off the balance in full and wrote them a letter asking them to close the card. I did not close the Direct Debit as I just had a nasty feeling that they were going to take the min payment DD. Suprise suprise they took the £5 min payment which then put me £5 in credit. So I had to write them another letter asking for my £5 back. To be fair to them they have sent me a cheque for £5, not sure if the card is dead yet though.

Merry Christmas to All :xmastree: