PC Help please????

Goodersuk

I am having problems with my PC and not sure if it has a virus not. I am with BT and have Norton Security so am trying to run a scan. In the bottom right hand side of my screen is a message which says Security Alert: NetWorm-i.Virus@fp. I also keep getting a screen pop up which says Warning Virus/Attack detected, then activate now or continue unprotected. Then behind this screen is another which is Ultimate Antivirus 2008 Security Centre, this lists lits of virus's ie, Wild Trojan 4, Trojan Vx14 etc. Does anyone have any idea what this is? Whilst typing this another message has popped up saying my computer is infected with adware or spyware. Sorry if this is the wrong place but I don't know where else to post. Thanks.

GunJack

download, update and run Malwarebytes

http://www.malwarebytes.org/

delete everything it finds and post the log it produces....should sort out most things, and we'll take it from there....

Reluctant_spender

It is rogue software - it will tell you that you are infected and if you buy their product it will sort you out.

As above download Malwarebytes and run that
Malware Bytes

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Make sure you are connected to the Internet.
• Double-click on mbam-setup.exe to install the application.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.
• MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
• On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.
• Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad.
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

GunJack

Hey R-S....why don't we start the MBAM appreciation society ?!?!?! :rotfl:


p.s. goodersuk - take note of R-S, he's a bit of a wiz

Goodersuk

Thanks for your help. Will let you know how I get on.

patman99

I'm giving it a run-out, if it is better than superantispyware, then I will put it on all the PCs I fix.

Reluctant_spender

Keep them both - the free editions both operate in a reactive capacity and therefore will not impact on system resources.

GunJack

patman - if you want a real-time spyware product, I use spyware doctor. It's free, and a good compliment to the other two progs...get it from www.majorgeeks.com

Goodersuk

Sorry not been back on to update but I now can't get online. Just spent nearly an hour on the phone to BT but they were no help whatsoever. My wireless connection is OK and it says it is connected etc but internet explorer just wont connect. Don't know what else to try! Anyone any ideas?

Reluctant_spender

can you ping your router

try this start button - run - cmd.

A window will open up with a black background type the following

ping 213.129.82.45

you should see something like this returned;

Pinging 213.129.82.45 with 32 bytes of data:

Reply from 213.129.82.45: bytes=32 time=56ms TTL=52
Reply from 213.129.82.45: bytes=32 time=38ms TTL=52
Reply from 213.129.82.45: bytes=32 time=39ms TTL=52
Reply from 213.129.82.45: bytes=32 time=59ms TTL=52

Ping statistics for 213.129.82.45:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 38ms, Maximum = 59ms, Average = 48ms

in the same box type - ipconfig /flushdns <---note the space between g space /

Reluctant_spender

if still no joy try this

In Windows XP, a reset command is available in the IP context of the NetShell utility. Follow these steps to use the reset command to reset TCP/IP manually:

1.To open a command prompt, click Start and then click Run. Copy and paste (or type) the following command in the Open box and then press ENTER: cmd

2.At the command prompt, copy and paste (or type) the following command and then press ENTER: netsh int ip reset resetlog.txt

or an automated tool is http://majorgeeks.com/download4372.html