Missold By Yell

unika

hi ive just posted a reply to someones thread instead of starting my own
so here it is in a thread of its own
hi,
i have also been missold advertising by yell.com and i need some advice if any body out there can help.Below is copied from the letter when i have wrote back to yell after i recieved an invoice they are demanding payment.

After a conversation with a sales rep I was lead to believe that I was signing up for a 2 month advertising trial period with yell.com, which I needed to sign up to immediately to qualify. After the two months I would get notified that the trial period was ending, so I could I carry on with the advert or I could cancel if I chose. He told me that this would be when I made payment if I chose I wanted the advert. At no point was I told by the representative that this was an advert that couldn’t be removed once listed. At no point were any bank details given, as I was told none was needed until I decided to carry on with the advert. An email was sent out to me and I had to enter two letters of a password and send it back to approve the advert. There was no mention of being of being tied into a twelve month contract with yell, or anything to say that the advert could not be removed. I did what was requested, as I believed that I was only approving an advert for two months not signing up for a twelve month contract. No letter arrived to state that the free period had run out, only an invoice dated 12/09/2008.

On receipt of the invoice I immediately telephoned and tried to speak to the original rep who sold me this to be told he wasn’t available. I then spoke to a different sales rep, only to be told that apparently I had signed up for a twelve month contract and that the advert was a live advert and could not be removed for twelve months. I explained how I was lied to, but she stated that I would have to pay and that she would send out the credit agreement and pre contract information for me to sign.

Should I not already have read and signed these to enter into the supposed contract? I struggle to see how putting two letters of a password, and not originally signing any form of contract or credit agreement put me into a twelve month contract.
any way i have recieved a response from yell, now saying thay were sorry to learn that i remain unhappy with there previous response( lol which was a credit agreement and a contract to sign ), but my request to cancel the advert that i didnt want was recieved to late. They havent covered anything to do with the mes-selling me advertising. and ended the letter with normal collection will continue on my account.
Please can anyone give me any advice ????

ovetta2001

As far a I'm aware they can't force you to pay for something that you haven't signed up for. As them for proof that you agreed to pay for the advert as you don't remember signing anything. When they say they don't have anything then ask them how they know it was you that asked for it and not someone using your name etc.

I was lucky enough to get out of a contract with a gym because they lost the contract with my signature on. They couldn't prove that I ever signed up

pinkshoes

Write to them, recorded delivery, asking to see a copy of the signed agreement proving that you have signed up to a 12 month advertising contract.

As you haven't signed anything, then they haven't got any proof, therefore can't charge you.

I would also send a copy of the letter to someone at the top, i.e. the CEO, and make it clear on both letters that two copies have been sent out. That way they'll have to deal with it.