Dreams Superstore Rip Off

DONTBUYFROMDREAMS_2

DREAMS plc
Britain’s leading bed specialist
Gillingham Retail Park
Ambley Road
Gillingham
Kent ME8 0PU
01634 239062
Sales Consultant Andrew Elliot

DON’T BUY FROM THIS COMPANY UNTIL YOU HAVE GOOGLED

DREAMS plc COMPLAINTS

CHECK OUT THEIR USELESS GUARANTEES

AND TERMS AND CONDITIONS

DON’T LET THEM RIP YOU OFF

I ordered bedroom furniture from above store because their catalogue clearly states delivery within seven days, asked salesman named Gerry to confirm Items were in stock and a delivery date he made a phone call and said they were available and guaranteed I would have them on the 17 of October I phoned on 16 October to check delivery time only to be told Items won’t be delivered as they don’t have them and have no Idea when they will and I should hear from them in 28 days Their customer services are useless. Phoned again and again and again for my money to be refunded Only to be told they keep 20% as I have cancelled the order an order they can’t supply NEXT STEP OFFICE OF FAIR TRADING they are well known to them.
:mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad:

viz

wow how frustrating, hope you get your money back.... interesting ..was there promise of delivery etc within 7 dys was ever written down ?- I presume it wasn't.

titerwad

we are having mega problems with dreams since august.they have changed one bed for us at their expense but the onewe have now is rubbish as well and they refuse to supply the piece that is needed to put it right.they have been a nightmare to deal with.don't reply to e mails and a phone call to customer services takes at least 15 minutes to speak to someone .anyone buying a bed please do yourself a favour and shop elsewhere.

DONTBUYFROMDREAMS_2

Hello, yes delivery date on invoice 17 Oct 08 and of course the salesman Gerry guaranteed it.

Alison_B

We had huge problems with Dreams. See my post http://forums.moneysavingexpert.com/showthread.html?t=373056

After months of arguing with them about this, they agreed to give us £100 towards a new bed at some point and they wouldn't budge at all. I ended up getting my boys 2 new mattresses worth £199 each and mattress protectors thrown in too. I would never deal with Dreams ever again.