Boffer customer service

yezdi

Hi All,

I'd like to know if anyone had to deal with boffer's customer service and what experience they have had.

I bought a "brand new" photo frame from them which came badly scratched. Promptly returned it but they wouldnt refund the return postage saying item was not scratched...effectively calling me a liar :mad: . Certainly will never deal with them ever again. My advice is that if you have to return something then before sending the item back
a. Take photographs of the item
b. Note down the serial number

Thanks,

joshm_2

Wrong board, try Vent, Bent & Heaven Sent.

peter_the_piper

I've dealt with the parent company and never had any problems with returning items where necessary, Have you tried again and hope to get a different person?

yezdi

Oh didnt realise there was a vent board. Thanks for moving the thread.

I did get another person but got the same message that there were no scratches. When I bought the item I thought I had a good deal but was disappointed quickly. Its possible the item got mixed up with other returns...

Anyways, it was a poor move on their part because they have lost a customer for good all for a few quid. The most important thing for an organization doing business is customer service and if you lack there then you are going to depend on luck to survive.

deanos

When you say scratched do you mean the surround ?

They usually have a plastic film on them and they a can look scratched until you remove the film


BTW i would post in this forum about your problems Oli may sort it out for you..


http://www.thedvdforums.com/forums/forumdisplay.php?f=77

yezdi

It was scratched beneath the film too so I just put the film back and sent the item to boffer. Didnt get the postage refund.
Havent been on boffer website ever since.
When you say "Oli may sort it out" I am curious how. Does he work for boffer/bigpockets ?

deanos

Yes he works for them, they have there dedicated threads on The DVD Forum as they sponsor it, thats why i said post there I'm 99% sure you will get a response