solicitor help

edited 30 November -1 at 1:00AM in Insurance & Life Assurance
7 replies 646 views
redbull08redbull08 Forumite
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edited 30 November -1 at 1:00AM in Insurance & Life Assurance
was in a car accident last December
car was a write off, guy ran into back of me, I was doing 5mph outside school he was doing 35,
ive had whiplash & physcholgical probs (couldnt drive for 8 months still not doing peak hour or busy roads. ie motorways
the solicitor my car ins company put on to me has been ok
but I asked her for a copy of my instructions that she sends to insurers she says
'' I have written to the third party insurers on your behalf. I cannot forward you a copy of the letter''
wonder why not havnt I a right to see this?
can she withhold it or am I asking too much?
Anyone know please?

Replies

  • catz747catz747 Forumite
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    Not sure compers can help there, did you post in the wrong board?
  • redbull08redbull08 Forumite
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    OH did I ?
    sorry if i have
    i had a few pages open at one time
    thought i'd posted in the one where you can chat about anything
    can it be moved please anybody:o
  • By law you have a right to see anything pertaining to you - I used to work for Direct Line in the car insurance section many moons ago & if customers wanted to see everything we had on their files they could write off & pay £10 to have all the records released.

    not sure who you would write to though - it' been 6 years since I worked there so memory is rather sketchy.

    I had a crash earlier this year - someone went into the back of me too but the insurance company dealt with it from start to finish - I had no need to involve solicitors cos it was cut & dried cos he ran into the back of me.
    I was compensated for the whiplash, physio sessions & they were even going to pay for counselling if I felt I needed it!!

    Hope you get it sorted!
    The Rock Chick, she say 'courtesy costs nowt' - spread the word! :D
  • My guess would be that the solicitor hasn't even looked at your file yet, so she can't send it to you because she hasn't written it yet. Rather than admit this, she is merely fobbing you off.

    It's imperative that she maintains a good line of communication with you. If you feel you are not getting a good service, then inform your insurance company and ask for another solicitor.

    It is unfortunate but inevitable that a lot of solicitors who handle these types of cases are crap at their jobs.
  • redbull08redbull08 Forumite
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    its nearly done & dusted though, I was made a pathetic measly offer, I wrote at length as to why i was refusing this.
    she said shes sent it off, so i said can i have a copy
    you could be right that shes NOT sent it
    I shall email her now & ask why
    thanks both of you for replies
  • DalkirstDalkirst Forumite
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    MOVING THREADS FOR BETTER RESPONSES


    Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere(please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email [EMAIL="abuse@moneysavingexpert.com"][email protected][/EMAIL].
    Darren
  • redbull08redbull08 Forumite
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    ok thanks & sorry
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