Need help with "blue screen of death" ! Please

Simon_M_2

Have a look in event manager. To do this right click on My Computer then click manage. Click the plus symbol next to Event Viewer now click on system. In here is a log of all events that have happend to your PC. Errors will have a red cross next to them, double click on one an it will give you the reason for the error. Post back results when you have done this.

haziec

Simon_M wrote: »

Have a look in event manager. To do this right click on My Computer then click manage. Click the plus symbol next to Event Viewer now click on system. In here is a log of all events that have happend to your PC. Errors will have a red cross next to them, double click on one an it will give you the reason for the error. Post back results when you have done this.

Thank you.
Theres loads of errors on there which are DCOM errors all that day then nearer the time it crashed theres a W32time error which said "Installation failure. Windows failed to install the following update with error 0x80070643 update for MS office outlook 2003 junk mail filter (KB957257) then another says The DHCP client service depends on the I service which failed to start because of the following error. A device attached to the system is not functioning.
then...
The following boot start or system start drivers failed to load:
AFD
AVGLDx86
AVGMFx86
FIPS
INTELPPM
IPSEC
MPFIREWL
MRx5mb
NETBIOS
NETBT
RASACD
RDBASS
TCPIP

I don't know if you can give me any advice from this theres loads of errors on there.
thanks again

Debt_Free_Chick

HAZIEC wrote: »

They won't help, thanks for the suggestion, its way out of guarantee, the only place they will direct me to is Presto who handle their stuff after that.

Are you sure? I'm still getting telephone and online support for my 10 year old desk top and 5 year old laptop. I have to admit, I thought support was "free for life" with a Dell PC

haziec

Debt_Free_Chick wrote: »

Are you sure? I'm still getting telephone and online support for my 10 year old desk top and 5 year old laptop. I have to admit, I thought support was "free for life" with a Dell PC

thanks I will call them again tomorow, my nephew has told me that certain grades of Dell PC have neverending support so maybe thats what you have.
fingers very crossed!

Simon_M_2

Hiya, thanks for posting the log. It looks to me as though AVG has become corrupt. You also seem to have Mcafee firewall installed, and this too is corrupt. Disconnect everything from your PC bar mouse, keyboard and , monitor. Start in safe mode and un-install AVG and Mcafee, you may need to restart between each one, if so always restart in safe mode until they have both been removed. Once complete try a normal start up, this *should* clear the problem.

haziec

Simon_M wrote: »

Hiya, thanks for posting the log. It looks to me as though AVG has become corrupt. You also seem to have Mcafee firewall installed, and this too is corrupt. Disconnect everything from your PC bar mouse, keyboard and , monitor. Start in safe mode and un-install AVG and Mcafee, you may need to restart between each one, if so always restart in safe mode until they have both been removed. Once complete try a normal start up, this *should* clear the problem.

Just wanted to say thanks for that Simon, its still ongoing!:mad:
Did as you said, enabled me to get up and running in normal mode, albeit VERY slowly but then crashed again into blue screen. Have been trying to install another anti virus but can't, grrrr......
My nephew works with computers so he's popping down at the end of the week so fingers crossed he can sort it, otherwise its a case of the PC going into the garden via the patio window LOL
thanks again!:T

Donnie

If you want to continue on the Virus scanning route : Avira Rescue System

Guide

haziec

Donnie wrote: »

If you want to continue on the Virus scanning route : Avira Rescue System

Guide

Thanks Donnie, as it is booting to Windows then crashing, I couldnt use the disk I made, any ideas??

espresso

HAZIEC wrote: »

Thanks Donnie, as it is booting to Windows then crashing, I couldnt use the disk I made, any ideas??

You did not read the guide did you!

haziec

espresso wrote: »

You did not read the guide did you!

I did! I didnt get the black screen up with the options on it I pressed F2 and selected boot to CD rom drive but nothing happened.