Insurance Company Error

Savvy_Sue

greenwich wrote:

dunstonh, it's not quite as clear-cut as you suggest. There is a defence to a claim like that called "change of position" when the courts will consider it unfair to make you pay the money back. See this: http://www.lemon-co.co.uk/overpayment.htm

So in this case the OP could claim a change of position but they would have to show in court that they spent the money in good faith and just don't have £196 to give back.

In practice, the best thing might be to agree some sort of repayment plan with the insurance company. They might not take the OP to court over this but they might make life difficult if they call in the debt collectors.

Another option would be to make a complaint that the company has acted unfairly and take it to the Ombudsman.

I have a slightly different question, which the case above doesn't seem to answer. I've recently had two credits to one of my bank accounts, one under £20 and the other over £1300! I've phoned the bank and said "I don't think this is my money". They were supposed to phone me back, but they haven't.

A few days later the money is still there, and I don't see that it's my job to hassle them about it. I intend to leave it there (it's earning some interest, if not the very best rate available!) but I'd quite like to know whether there is ANY time limit on them grabbing it back again?