Lush!

Tink82

Always get top service in here, all the staff are friendly! I have beento two different stores and always had a good experience.

I took my daughter and step-daughter into one branch and the lady gave them a demo of the bath bombs, then at the till gave them an extra chunk of soap each and one for me

In my local branch I went to buy a gift from my partners office to one of the team who had just had a baby (so he could go watch the football!) and I got a chunk of soap in there too for my 'hard work' (had to get a wedding present as well!)

Always happy, always friendly, always helpful :T best customer service I have seen

Miss_Liquorice

Lush staff always seem to be super happy. When I was going to America on holiday, I went in for some help with preventing a breakout in the humidity, and they couldn't have helped more - and what they suggested worked! Ace service every time.

LondonGirl08

Agreed, always loving the freebies and them saying "If you buy that £1 pot there you can get like £6 worth of soap free!" and then they always cut too much off.

I think it's something to do with the smell. I can't spend longer than 10 minutes in there or I get a headache. Maybe they are high off all the natural smells?

Tink82

LondonGirl08 wrote: »

Agreed, always loving the freebies and them saying "If you buy that £1 pot there you can get like £6 worth of soap free!" and then they always cut too much off.

I think it's something to do with the smell. I can't spend longer than 10 minutes in there or I get a headache. Maybe they are high off all the natural smells?

Possibly. The smlee would make you happy though!!

tentickles666

Lush are fantastic! about the only place where you can pretty much guarantee good service

apparently they are one of the best employers which probably has something to do with it!

scottishfreebiehunter

There customer service helpful also,as got two bath bombs in Glasgow and turned into goo not like usual and they sent me out replacements and was surprised when box turned up with 5:T

smiley64

scottishfreebiehunter wrote: »

There customer service helpful also,as got two bath bombs in Glasgow and turned into goo not like usual and they sent me out replacements and was surprised when box turned up with 5:T

Just wondering, did you contact them via e-mail, and if so, if you don't mind me asking, what address did you use? I've been struggling to find them and I'd really like to contact them, as I've been using their Herbalism cleanser recently, which has been great for my skin, but it has gone mouldy and I haven't even used half of it yet!
So I was hoping they'd be able to give me some help/advice...
TIA (I think this means "thanks in advance"?)

scottishfreebiehunter

01202 667 830 CUSTOMER CARE TEAM-MONDAY TO FRIDAY 9AM TO 5PM
I was to impatient to wait on email lol,hope you get somewhere with them.

Tink82

Tink82 wrote: »

Possibly. The smlee would make you happy though!!

And by smlee I mean smell

schoolrunmum

I emailed Lush customer svcs recently and had a reply in about 10 minutes flat!! I was cheekily trying to blag some (30) empty cardboard boxes for a school project, and they replied straight away with the name of the manager, and number of my local branch, telling me to call her and arrange a time/day to collect them-fab service!!

ann_marie77

smiley64 wrote: »

Just wondering, did you contact them via e-mail, and if so, if you don't mind me asking, what address did you use? I've been struggling to find them and I'd really like to contact them, as I've been using their Herbalism cleanser recently, which has been great for my skin, but it has gone mouldy and I haven't even used half of it yet!
So I was hoping they'd be able to give me some help/advice...
TIA (I think this means "thanks in advance"?)

Has it gone out of date, you might have brought a batch which was nearer it's used by date. I would check the sticker on the pot.
Also as Lush products are made from natural products without added preservatives any products such as cleansers or the facemasks should really be kept in the fridge to pro-long the life.

I would recommend checking out their website, www.lush.co.uk to see if there is any storage instructions for your products as they have a forum as well and other lush users might be able to give you some tips.