Card payment fraud -13k in 48hrs -Help!

badlydrawnbloke

Fraud dept. "Don't take calls".Unbelieveable.

Have just rang the Visa Dispute dept. who take all the messages for the Fraud dept. and asked where my disclaimer form is that I must sign and return to confirm I am disputing the transactions. Managers again do not take calls!

Been told it can take up 10 days to receive this. You couldn't make it up!

Rang the complaints dept at head office who kept apologising but said they couldn't speed things up even though the transactions are large.

I need to lie down in a dark quiet room after banging my head off that brick wall.

latecomer

Perhaps if the Fraud dept took calls it would take even longer to sort the problems? I'm not saying I think its acceptable but I suspect thats the rationale behind it.

badlydrawnbloke

You are probably right.

Still does not help the situation.

Totally convinced it is an inside job.

xplora

badlydrawnbloke wrote: »

You are probably right.

Still does not help the situation.

Totally convinced it is an inside job.

That's really weird, because I've experience fraud transaction with HBOS and I can speak directly with the fraud dept. Too bad, that the police doesn't care about it and only bank can do investigation.

aaron772

im sure you will get the money back i had a friend who had a similar problem not with abbey but with halifax he got all his money back it did take about 6 weeks in all though which was a pain. I hope all get sorted quickly

__________________
Dont be too quick to judge

badlydrawnbloke

I am confident I will gey the money back. Just a question of when.

After reading all the stories about credit card fraud on this site, I am determined to write a short drama for ITV, based on fact about what is going on in call centres and the incompetnece of some of the bank's employees.

You just couldn't make up some of the conversations I've had with India. Thinking of sending the best lines from the call centres to the Little Britain team.

BurnleyUK

For those who have been with Abbey a while, have they always had overseas customer services? If not, those who have had trouble, did the trouble start since they turned these services overseas?

I've a claim ongoing after we remortgaged only for the money in our account to keep going down a lot over a short amount of time. I also discussed issues in the local Burnley branch only to see customer details left on the desk in the room I was in whilst I was left alone, and an open filing cabinet with folders on display and keys in the lock. Having a fraud team work Monday to Friday is another joke.

moonrakerz

I know this probably doesn't help the OP, but there are several lessons to be learnt from this sad tale.

Don't leave any more money in your current account than you need to cover your immediate needs. Just about every bank/building society has an "e-saver" (or similarly named account) from where you can instantly shift money to/from your current account, use that.

It doesn't exactly apply in this case but the consequences are the same - but only use your debit card in an ATM, every where else use a credit card. If there is then fraud on your card account it is the bank's problem and the bank's money. As the OP has found out if it isn't their money the bank will be in no great hurry to recover it. Unfortunately Abbey also has one of the worst names for resolving customer problems.

I have had sharp words to say about other posters on this site when I see "ranting" posts referring to "criminal" cartels in the energy industry -however, in my opinion any devious activities carried out by the energy industries are minor compared to those carried out by the true "professionals" in the banking industry !

Good luck, badlydrawn !

moonrakerz

Just came across this:-

http://www.dailymail.co.uk/news/article-1081533/Indian-centre-worker-froze-customers-account-changed-identity-revenge-having-service-criticised.html

badlydrawnbloke

Thank you for the advice.

Once this is resolved, I will obviously be switching my bank account. The more I speak to people the more I hear how unhappy people are with Abbey's customer service.

Therefore, can anyone recommend a bank with UK only call centres? Every time I have had dealings with the Nationwide I have been impressed. Who has the best reputation?