XL collapse

sutty21

Having booked my holiday via a travel agent and paid by Barclaycard I thought it would be simple to get my money back, Barclaycard are trying to put me back to my travel agent/ATOL how do I get them to take responsibility. I have disputed the transaction qouting Section 75 but they are still trying to pass the buck.

skintandscared_2

Barclaycard will only pay out if there is no other form of getting your money back. A friend of mine booked direct with XL.com and she WILL be refunded by Barclaycard as there is no other means of recourse. If you booked through an ATOL protected travel agent you will get your refund through them. Barclaycard have no obligation to refund you when there is another course of refund available, sorry.

lefty

Received notification from Barclaycard that they have credited my Barclaycard account with the cost of the Airfare with XL.
They initially referred me to the Liquidators but after I received a reply from them stating that there would not be anything forthcoming from them, passed that information to Barclaycard and quoted section 75.

simongregson

skintandscared wrote: »

If you booked through an ATOL protected travel agent you will get your refund through them. Barclaycard have no obligation to refund you when there is another course of refund available, sorry.

This is actually completely wrong. Barclaycard are jointly liable for breaching the contract under section 75 of the consumer credit act, so you can choose to pursue the refund through them, it will often be quicker.

skintandscared_2

simongregson wrote: »

This is actually completely wrong. Barclaycard are jointly liable for breaching the contract under section 75 of the consumer credit act, so you can choose to pursue the refund through them, it will often be quicker.

They may legally be jointly liable, but the fact is they will not pay out if the customer has booked through an ATOL agent and will instead refer them to that agent. I don't know where "quicker" comes from either. Claims under section 75 for customers who have not booked through an ATOL agent (where Barclaycard have agreed to "investigate") are currently quoted at 120 days for a refund. One card (Tesco) have announced joint liability but even they tell customers who have booked through an ATOL agent to pursue their refund through such agent.

moonrakerz

"[SIZE=-1]Where customers use a credit card to buy airline or other travel tickets from a travel agent, they cannot normally claim against the travel agent if the airline delays or cancels the flight. This is because the travel agent contracted to supply the ticket, not the flight. So the customer would not have a claim under section 75 either."

[/SIZE]http://www.financial-ombudsman.org.uk/publications/ombudsman-news/31/creditcards-31.htm[SIZE=-1]


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