Huge price increase Atlantic

andlay

Please forgive me if this has already been discussed but as I can't find anything I thought I would mention it.
The other day I received a letter dated October 2008 from Atlantic regarding my gas and electriciy price increases.
My point is they quote the huge percentages and inform they are effective from August! I thought it was illegal to deny customers the time to prepare/change . Can anyone advise please?
:eek:

espresso

andlay wrote: »

Please forgive me if this has already been discussed but as I can't find anything I thought I would mention it.
The other day I received a letter dated October 2008 from Atlantic regarding my gas and electriciy price increases.
My point is they quote the huge percentages and inform they are effective from August! I thought it was illegal to deny customers the time to prepare/change . Can anyone advise please?
:eek:

Using the forum search facility will bring up lots of similar questions on this matter e.g. here

Premier_2

Not illegal at all.

They have 65 days from the date of increase to advise you.

No denial of your time to change. Refer to the letter, it will include details of how you can opt not to accept the increase and the measures you must take to change supplier, and within what timeframes.
10 days to notify them of your intent to change, a further 15 days from that notice for the new supplier to initiate that change.

bockster

plus,
as mentioned elsewhere, if you call and complain they will backdate the %increase from that point if you supply a meter reading. i did this yesterday and they were quite forthcoming.
of course i wasn't tempted to add a few on to my meter readings;)