help car problems

poppyjay

Hi i took my car to local garae for its MOT.It faled on afew small things as myoh and myself had alot of work on oh arrnged for garage to do work would cost about £100 for work to pass MOT took cr in on thursday would been done tea time .Went to collect still on ramp with no wheels ask what problem was they told me they have found more problems which they were fixing would cost about £250 and not be done till tomorrow .They did not phone to tell us or ask us if we wanted it doing.So wet to collect following day at dinner tea still not really they have had to brake some parts they cant get off so waiting for more parts come back at 5.30pm.Called back still no car so oh went and waited till 6.30pm when we got it back on specking to the machinic(SP) he said the car would have passed MOT but parts were starting to go would have lasted about three months so he thorught he may aswell do the work while he had it in We are not really sure on where to go with this and at no point did they phone to ask abot extra work can anyone help please .thank you

d.edna

I'm confused, they did required work without consent or what?

poppyjay

the did work that was not required to get MOT without consent .The work would have needed doing in afew mouths time which would have given us time to save for and never once ask if we wanted work doing with them they also left me unable to get to work on friday.

d.edna

About getting to work, is public transport not an option?

Depending on the garage, they usually ask what the authorisation limit is before they ring to ask if work can be completed, (In the garage I use its £50 or substancial) so if bulbs needed changing they would just do it, The work needed doing you took the hit now instead of months down the line where more work might be needed.

Also, I would only use an MoT only station as they don't make faults up unless you take it to a main dealer and get a service/MoT package

poppyjay

no i could not use public transport i start work at 7am and i work in the middle of a field buses dont start around here till about nine and go no where near it.
im just really cross that they have just done it off there own back and not asked.

d.edna

poppyjay wrote: »

no i could not use public transport i start work at 7am and i work in the middle of a field buses dont start around here till about nine and go no where near it.
im just really cross that they have just done it off there own back and not asked.

To be honest you should have explicitly stated you want to authorise any additional work that needed doing

jeannieblue

I'd post this on the motoring thread.

You will get plenty of help on there.

poppyjay

thank you jeannieblue