MFI and their idea of customer service

keziah

We made an appointment with a so-called kitchen-designer at MFI. He designed our kitchen to our specifications on his computer. We chose the cupboards and he ordered all the extra stuff- plinths, worktops and all the rest of it. We've got all the cupboards in and got a carpenter in to fit the worktops. The salesman had ordered 3 worktops because he said it needed a mitre joint. The carpenter said that to make a joint on the diagonal it would be very week and would have no support. Upshot is we have 1 left over.

Rang MFI to ask them to take it back. No way- their charter says you have to report it within 7 days. Has anyone tried to get a carpenter out within 7 days? Rang Trading Standards who said it doesn't matter about their charter- THEY designed it, THEY ordered too many, THEY should take it back. Rang MFI and asked for a manager. He was really really rude. He said he wasn't interested in Trading Standards!

Getting nowhere fast..

cpu

Go back to Trading Standards and ask them to get involved.

webmasterpolo

Not interested in trading standards eh?

He will be when they fine him a few thousand and he has to explain that to his boss!

Get TS onto him.

-Web