Toshiba`s Warranty Service Pain

shewhoguards

petrafyde wrote: »

Remember if you record any conversation you HAVE to advise them prior.

Denial is the best method of attack when it comes to insurance. Just because they 'say' they aren't liable, does not mean it is so.

You've purchased insurance in case the worst happened and the goods you paid for, for a certain purpose were covered. Tesco, being the replacement company are liable to ensure you get a product which is the same or similar to the product you purchased (bearing in mind the original product was suitable in the first place).

You need to check your insurance policy to the bare bones, and get onto CAB (citizens advice bureau) before you do anything else. Obviously I'm advising in the dark as it were, so anything I'm saying needs to be taken with a pinch of salt until you read/post the policy.

It IS likely to be Tesco I can hold responsible then?

Thank you for that. Going around in circles and hearing repeated "No, talk to those guys" you start losing track of who actually IS responsible and who honestly doesn`t need to be involved.

I`ve actually sent emails off to both ConsumerDirect and Trading Standards tonight. CAB will follow on monday I think.

shewhoguards

loaner wrote: »

I've had that error myself, it was caused by a corrupt registry hive

That would have been fixed when they reinstalled Windows though, surely?

(And I am at least confident that they did that, having been through the Event Viewer with a fine toothcomb. It`s also showing a disturbing amount of graphics drive failures in there).

petrafyde

Before I answer, how old is the laptop, and from where was it purchased? *edit* need make and model too please

Are you certain that it wouldn't be covered by the initial supplier? We get charged for making insurance claims so best to check first. Then I'll answer! Hope you understand what I'm saying.

shewhoguards

petrafyde wrote: »

Before I answer, how old is the laptop, and from where was it purchased?

Are you certain that it wouldn't be covered by the initial supplier? We get charged for making insurance claims so best to check first. Then I'll answer! Hope you understand what I'm saying.

Sorry - I think you misunderstand!

The laptop was sent to me last November in response to an insurance claim after my beautiful brick of a Targa had an accident on a train. The original supplier is either Tesco Insurance or Powerplay Direct, depending on who is trying to disclaim responsibility.

petrafyde

I'm asking how old the original was and where you purchased - what make and model it was and how long the manufacturers guarantee was (to confirm its house insurance you need to claim from). The replacement you received is not important really - we know the history of it already

shewhoguards

loaner wrote: »

does it have an nvidia gpu? Does it have latest drivers?

Nope - it`s an ATI mobility radeon hd 2600. And yes, as far as I can work out, it does.

shewhoguards

petrafyde wrote: »

I'm asking how old the original was and where you purchased - what make and model it was and how long the manufacturers guarantee was (to confirm its house insurance you need to claim from). The replacement you received is not important really - we know the history of it already

Oh, the original model was a Targa. I don`t think I actually have the details for it any more.

It`d be a bit late to not claim from house insurance now - Tesco took it away and destroyed it before they sent the new one!

EDIT - if it helps though, the original warranty didn`t apply due to the nature of the damage rather than the date - the poor thing was in it`s laptop bag on an overcrowded train and a passer-by stumbled on a turn and bye bye laptop as it got a good kick. Didn`t discover the damage til I got off, but no-one`s fault really.

petrafyde

Right, well if it was definitely out of warranty; then its down to Tesco. Just needed to clarify.

Do what I said earlier. Bear in mind they're going to deny where possible and contact CAB. If you're feeling particularly daring say the words ' not fit for the purpose it was purchased ' when referring Tesco's replacement for the original laptop (bearing in mind it needs to be similar or better specced) and see what happens.

CAB are very good.

shewhoguards

petrafyde wrote: »

Right, well if it was definitely out of warranty; then its down to Tesco. Just needed to clarify.

Do what I said earlier. Bear in mind they're going to deny where possible and contact CAB. If you're feeling particularly daring say the words ' not fit for the purpose it was purchased ' when referring Tesco's replacement for the original laptop (bearing in mind it needs to be similar or better specced) and see what happens.

CAB are very good.

Yeah - I`ve contacted them before for employment issues (an employer not paying redundancy pay) and they were absolutely great. Definitely on my call list next week I think.

Thank you!

shewhoguards

Heading to sleep now, as my cat is calling (no, seriously, she keeps coming down and looking at me accusingly and crying) but thank you all for the help! Will catch up tomorrow.