LLoyds TSB Select Account

jonesMUFCforever

Could it have been that she also had a Select saver which at that time offered a higher rate of credit interest than other savings accounts?

Ambre_Solaire

jonesMUFCforever

Thanks for your response. My Mother only has one Bank account, that is used for a small pension of my deceased Father, which pays for a couple of monthly direct debits. She has no savings.

Geoffo_M

BarclaysManager wrote: »

So they kept statements for at least eight years, and never noticed this monthly charge? That's ninety six chances they've had there to spot it.

Thirteen years of not reading their statements? Sorry, but cries of "honest folk" or not, I really have no sympathy for such a case. That's just negligent on their part.

This post does you no credit. You are probably too young to remember, but there was a day when the Bank Manager was a pillar of society, and many elderly folk today still have this perception. You should respect this - and not belittle them for their views.

house1_2

This is an example of what I am trying to get at in my post-'banks and the mis-seling of products'. Someone at this customers branch has behaved disfunctionally because of the stick/carrott combination. Please add your vote/comments. Every week some trusting soul will get ripped-off until something is done to prevent it.

naijapower

NStewart67 wrote: »

if you seen the statement it says acoount charge , no referance to what for . did someone say " ROLL OUT THE GIMP" AND YOU TURNED UP?

aaahhhh Roll out the Gimp????? take it easy

Andy_Ches

NStewart67 wrote: »

if you seen the statement it says acoount charge , no referance to what for . did someone say " ROLL OUT THE GIMP" AND YOU TURNED UP?

Those kind of comments don't do anyone any favours to be quite frank. :rolleyes:
These forums are to provide help and advice.

NStewart67

yeah you are right , sorry , ive deleted it , just reacted without thinking

heidiw

Ambre_Solaire wrote: »

Many thanks for your prompt responses. As I intend to "question" the Bank regarding my 82 year old Mother having a Select Account for maybe 10+ years (further details in my previous post) Can anyone suggest the wording a letter to the Bank should take to try and recover the charges on my Mothers behalf ? Should I state mis-selling from the offset or is there an alternative "coin of phrase" to use, which may help recover some of the charges paid ?

Regards

hi.... we have just have just discovered that we have been paying these charges too.... we know for sure that we have never signed up to paying 7.95 a month for a bank account.... who would!! But never noticed as we don't check our statements..i feel very foolish but at the same time outraged.... did you have any success with reclaiming the money for your parents? I would love a copy of your letter template if possible.

many thanks for sharing your info.

iereboy

A select account is not necessary to have unless you use the benefits.

It is a very old account which is no longer marketed.

A lot of people choose the Silver account instead which costs £7.95 (make sure and use the benefits if you do)

You can still have a free Classic account.

If this has been going on for years and you have just realized it negligence on your part.

Ring the bank and ask to be downgraded. It takes 10 mins to get sorted if you are unhappy.

As for getting your money back, your chances are 0.

If you do want to still try, write to

Lloyds TSB PLC
PO BOX 1
BX1 1LT