Help with a SNAD

jtaylor2008

I recently purchased some items from ebay. I am a new ebay user so not sure what to do. I received some of the items, but on one of the items, the item is not as described. What do I do?

Do I contact the seller first before raising a claim for SNAD?

What happens if I don't receive a reply from the seller in the next few days-I mean how long do I wait for the seller to respond?

Do I raise a claim with PayPal or do I raise a claim with eBay?

Any thoughts?

beetplek

Contact the seller first and give them 3-4 days. If they havnt replied you will need to open a SNAD dispute with Paypal. That will probably get you a response from the seller.

jtaylor2008

However, this does not stop the seller from providing a positive with a negative feedback on me? And also, stating in the neutral/negative comment that I leave saying I am a liar? (unless this gets sorted so I give them a positive).

Also, should I email them after some of my items have ended? Or should I email them now, but block them from my listings?

soolin

jtaylor2008 wrote: »

However, this does not stop the seller from providing a positive with a negative feedback on me? And also, stating in the neutral/negative comment that I leave saying I am a liar? (unless this gets sorted so I give them a positive).

Also, should I email them after some of my items have ended? Or should I email them now, but block them from my listings?

I really wouldn't be concerned about feedback at this stage. The seller can only leave you a positive, and a positive is a positive, if you did feel that any positive was actually 'negative' in tone ebay will remove it as it breaches their policy.

It is always best to have seperate accounts for buying and selling BTW, but as you don't I think it best to block the selelr from buying anything from you, just in case.

jtaylor2008

soolin wrote: »

I really wouldn't be concerned about feedback at this stage. The seller can only leave you a positive, and a positive is a positive, if you did feel that any positive was actually 'negative' in tone ebay will remove it as it breaches their policy.

It is always best to have seperate accounts for buying and selling BTW, but as you don't I think it best to block the selelr from buying anything from you, just in case.

However, the point is that the user has less than 20 feedback, been registered for a few years, low account activity, but also has my address details/personal information, whereas I have a lower feedback. Might the seller win an ebay/Paypal claim?

Also, it does not stop the seller from registering under a different account name purely to bid, then leave negative feedback at a later date (even though another item I might sell in a years time might be described correctly)?

Sorry but I am pessimistic about ebay now. Should have bought from sellers who have higher feedback.

gymfiend

I wouldn't worry too much just yet - wait and see what the seller says. It's unlikely that they would care enough to try and bid on your item - especially in a years time!

jtaylor2008

Hi. I have sent the seller an email, have waited a few days and no response. What is the next stage please?

I am a new ebay buyer, so would there be any chance that ebay/Paypal find in favour of my buyer? I paid via Paypal, so does it make sense I open a Paypal or ebay claim. Item bought on eBay, paid via Paypal. Upon checking, user has less than 50 feedback.

soolin

Log safely into paypal and then into resolution centre and start a SNAD claim. Your relative time on ebay makes no difference and you are statistically mor elikely to win than the seller. However if paypal do find for you then you will have to return the goods at your own expense before you get a refund.

jtaylor2008

soolin wrote: »

Log safely into paypal and then into resolution centre and start a SNAD claim. Your relative time on ebay makes no difference and you are statistically mor elikely to win than the seller. However if paypal do find for you then you will have to return the goods at your own expense before you get a refund.

How do I prove to Paypal that item was SNAD? Is there a Paypal email address that I can email the photo attachments of the item to?

And what do I put on Paypal claim? Sorry I haven't done this before.

soolin

Just open the claim and give a description as to why the item is SNAD. You do also get the opportunity (if you can find it..they hide it away) of uploading files if a photo would help.

jtaylor2008

soolin wrote: »

Just open the claim and give a description as to why the item is SNAD. You do also get the opportunity (if you can find it..they hide it away) of uploading files if a photo would help.

Hi, thanks for your help. But just wondered, how many pictures (max) can you upload?