this is the real rbs

reehsetin

you don't actually mention what the original complaint was about,
i would think you would need to say i called your bank due to a fraudulent SO due to leave my account, i called the day before to inform the branch this was not authorised and not to let any money leave my account and then xyz
and the complaint is waaaaaaaaay too long, if you have a log of the calls i would just use that as a brief description e.g.
person 1 said this
person 2 said this
person 3 said this
it gives some structure to your argument
the language they used was unacceptable. and in breach of xyz

darryldoo

reehsetin wrote: »

you don't actually mention what the original complaint was about,
i would think you would need to say i called your bank due to a fraudulent SO due to leave my account, i called the day before to inform the branch this was not authorised and not to let any money leave my account and then xyz
and the complaint is waaaaaaaaay too long, if you have a log of the calls i would just use that as a brief description e.g.
person 1 said this
person 2 said this
person 3 said this
it gives some structure to your argument
the language they used was unacceptable. and in breach of xyz

Thnaks Buddy,

I am going to re-write this - ive been doing it al bloody evening, lol...

I do take on the points though, it is too long...

i was also wondering if anyone could point me in the right direction regarding recording calls and related legislation.

anyways, im off to watch Spooks episode 2, lol

i will check back a little later and attempt to keep updated....

Thanks Guys, as i said any advice is always appreciated....

Have a great evening all

Sammy.

Bogof_Babe

They seem very keen to lose your custom. Is you account well managed, i.e. usually in credit, or do they perhaps feel there is no benefit to them in handling your transactions? They are a business and if you are often overdrawn they might feel you are no great loss to them.

Sorry to be blunt. I agree it should have been handled better and more diplomatically, but I feel there is perhaps more to this than meets the eye.

Incidentally, were there no clues in the original unauthorised payment as to who was responsible? I mean it must have been destined for someone or other, and the bank should be able to tell who, surely.

reehsetin

http://www.ofcom.org.uk/static/archive/oftel/consumer/advice/faqs/prvfaq3.htm

Kavanne

OP, I would go and open a current account with a bank outside of RBSG, just in case!!