New negative feedback rule

charlies_mum

I think I have read somewhere that if a seller leaves negative feedback for a buyer for non-payment, then provided they have filed a non-paying bidder strike, the buyer will not be able to retaliate with a negative.

Anyone know anything about this, or have I imagined it ?

soolin

You are not imagining it, it's in the new feedback rules. :j

However, the buyer must not have participated in the dispute process, so it looks like if a buyer disputes the NPB although you can still put a strike on their account you can't get their feedback removed.


3. Removing feedback ratings (not comments) left by buyers who don't participate in the Unpaid Item process for that item. In November we will begin automatically removing feedback ratings left by buyers who do not participate in the Unpaid Item process for that item. This means the rating (whether positive or negative) will not affect the recipient's feedback score. The feedback comment itself will remain and will include an administrative note from eBay indicating that the feedback rating was removed because the member did not participate in the Unpaid Item process.

Soo

charlies_mum

HI Soo,

Thanks for that, I always thought that was how it should be done - I know we have to leave negative feedback for non-payers, but I always expect one back in retaliation.

black-saturn

Oh wow, thats such great news :j

soolin

Also note that from a yet unspecified date in 2006 the reverse will work as well in that buyers can start a non performing seller report and if the seller does not respond the seller loses the right to leave feedback.

Soo

Rebecca22

Soolin,

Have you got a link for this change? I wrote to try and get feedback removed for exactly that reason last week and was told there was nothing they could do

Thanks,

Becky

OllieLong

The rules have only just come into place and can be seen here: http://www2.ebay.com/aw/uk/200512.shtml#2005-12-09183237

soolin

Rebecca22 wrote:

Soolin,

Have you got a link for this change? I wrote to try and get feedback removed for exactly that reason last week and was told there was nothing they could do

Thanks,

Becky

Unfortunately the rules won't apply for disputes that occured before the new rules were brought in. The new feedback rules will be automatic, hence no appeals necessary.

EDIT: Thanks for posting the link OllieLong.Following that link the policy actually says :
The new policy only applies to unpaid item claims filed on or after Monday, December 5th (except for those that were filed on or after December 5th and were closed before the change was fully implemented on December 8th). Eligibility is based on the Unpaid Item filing date, not when the feedback was left.
Soo