'Frozen' Zen touch

baby-mechanic

I have a question about my Zen Touch – I dropped it earlier today, didn’t think it that much of a drop, 2 feet at the most, onto carpet, but it now won’t go past the ‘Zen Touch’ screen when you switch it on, which stays permanently lit,

When I reset it starts up again, but gets stuck at the same point, though you can still hear it whirring inside for what seems like ages.

I let it run down on it’s battery, to see if that helped I but it didn’t, though it shows the battery being charged.

Any thoughts folks ?

If it does need a new hardrive, where can I get one from ?

Reggie_Rebel

Whip the back off, you will need a very small screwdriver, and disconnect the battery from the Zen.

Connect it again and switch it on.

I did that when mine was permanently on, letting the battery run down and recharging didn't work for mine either

baby-mechanic

Thanks for the suggestion, unfortunately it hasn't worked for mine.

Does anyone know where I can get a hard drive for it from ?