Glasswells - Chester Draws, major difference compared to showroom model.

danielson81

Hi there,

<Apologies if this is in the wrong place>

In July 2008 I bought a Tavistock 3+4 Chester Drawers from Glasswells Furniture for £500.

Around a month ago I notice the draws had dropped slightly.

So I phoned up Glasswells and told them and they sent someone round to inspect it.

Basically they said it has dropped because too much weight was in it.

However when I saw the same product in the companies showroom yesterday (which was also the same

on in July) I noticed the horizontal beams were twice as thick.


Glasswells have offered to repair the Chester drawers, by fitting a new beam and a metal bracket.

However when questioned they refused to repair it to the spec in the showroom. When questioned

further they said the supplier can change the spec without telling anyone as it wasn't a

structural change.


I just wondered what my rights are, as I feel the build quality I got differs from the actual

model on display. The build quality of the item on display seems a lot better than mine.

I paid £500, and I expected very good quality for that price !


Any help appreciated.

hollydays

Whats are Chester Draws?

maman

hollydays wrote: »

Whats are Chester Draws?

LOL! (but I didn't have the cheek to ask!)

Claremac

I think that the OP meant chest of drawers?