High Level Complaint

Pssst

Its all about ownership. Engineers do not always have the scope or time to fix first time as they may be driven like a pack of huskies to be more and more productive.

Monkey1984

el_gringo wrote: »

Hello

The matter is now sorted just thought i would tell you how.

On Monday e-mailed the Centrica Chairman, Sam Laidlaw with the full dets of the complaint. Within 20 mins got a e-mail back from him apologising & promising to investigate. An hour after that got a call from a manager saying they now had the part & would fix the fire the following day.

Sure enough on Tuesday the part was deliverd by courier & the manager called later & fitted it. The fire now works fine. My mother is also getting compensation.

So it would seem that high level compaining does work.

Thanks for all the advice.

I would be suprised if it was him personally, but its reassuring to know that it got sorted out.

Surely if you know that your complaints are sorted quickly and that they have listened and rectified it then its worth staying with them for the future.

E.on do have a Central Heating Cover but to cover the fire its an extra £60 a year :eek:

I would stay with Bgas on the homecare agreement at least you know if you get a problem you can e-mail the main man :rotfl:

littletommytucker

LOL el Gringo! Sorry to be rude but, the managing director of centrica??? are you kidding me? do you have any idea how big the company is? he will be on a jet flying somewhere.. his secratary will open your letter, and forward it on to the complaints team... just meaning you will get a response even slower! I work in the call centre and get people asking me for the chairmans address all the time.. i have allways wanted to turn around and ask if they are actually stupid enough to think they would ever read there letter??? x

1carminestocky

littletommytucker wrote: »

LOL el Gringo! Sorry to be rude but, the managing director of centrica??? are you kidding me? do you have any idea how big the company is? he will be on a jet flying somewhere.. his secratary will open your letter, and forward it on to the complaints team... just meaning you will get a response even slower! I work in the call centre and get people asking me for the chairmans address all the time.. i have allways wanted to turn around and ask if they are actually stupid enough to think they would ever read there letter??? x

Ooohhh, the delicious irony of that 'sentence'. :rotfl:

rodent

1carminestocky wrote: »

Ooohhh, the delicious irony of that 'sentence'. :rotfl:

Yep!!!

Complaining direct to CEO generally produces astounding and VERY fast and efficient results....normally dealt with by the CEO pa (who commands about equal respect to the CEO when he/she gets on the case)

Dont ever be put off by morons who tell you otherwise ...expect a response within 24 Hrs if you go this route.

The Rodent

laughing_cow

I've had masses of problems with Homecare over the years - they've sent fridge/cooker engineers to repair my boiler on more than one occasion :rolleyes: and once took 12 weeks/10 visits to fix it. BG installed my heating (incorrectly) and I've had so many visits that I got to know the area manager quite well. Now if I have any problems, I just phone him on his mobile and he pops round and fixes it! Being able to phone him rather than the Homecare line has saved my sanity. So that's my tip - get to know the local engineers/manager and bypass the 'customer service' line