Monument Visa Card - Has anyone recently applied and received a card?

craigmc

I applied about 3 and a half weeks ago and still haven't received card

Advice?

_Andy_

Ring them up and ask them.

kitty9

It took longer than that for mine to arrive, but after two days, I still can't use it. V annoying!

sephrenia

I finally got mine after 5 weeks of waiting because they had that issue with the credit card issuer not being able to make them for new customers (something to do with the database) and kitty, the reason we cant use our cards right now is that their system has had a malfunction when interacting with everyone elses. Their system shows we have money on the cards but to everyone else it looks like we maxed them out so we cant access them. Customer services rang me last night and told me and are ringing again today to let me know whats happening.

I'll post here when I know more.

sephrenia

I've just spoken to them about this and all new customers cards should be active tomorrow, pretty useless when I need to buy electric and dont get any money until tomorrow isnt it? kinda defeates the purpose of having a card in the first place if I dont need to use the card tomorrow :mad:

moneysavingallday

Things must be bad if you have to put your electric on a credit card?

craigmc

sephrenia wrote: »

I've just spoken to them about this and all new customers cards should be active tomorrow, pretty useless when I need to buy electric and dont get any money until tomorrow isnt it? kinda defeates the purpose of having a card in the first place if I dont need to use the card tomorrow :mad:

I rang this morning after I used the automated system and then spoke to someone who explained the problem.

MI was also told my card should work on Saturday, but at 3.30 today, it worked!

moneysavingallday

It's begeinning to sound like a rather !!!!!! company

sephrenia

moneysavingallday wrote: »

Things must be bad if you have to put your electric on a credit card?

lol this month has been a tight one to say the least and I thought I would just about make it through till tomorrow but I guessed wrong xD Thankfully next month will be much easier!

MABLE

moneysavingallday wrote: »

It's begeinning to sound like a rather !!!!!! company

I know they cater for the lower end of the market and the lack of service no doubt reflects that.

Innocent_Guy

See thread http://forums.moneysavingexpert.com/showthread.html?p=16088031#post16088031
Hi Moneysavers,

I recently applied for a Monument Visa card and receieved a letter today saying " Thank you for you recent application for a Monument Visa Card. Unfortunatly the Monument card is currently only offered by invitation only so unfortunatly you have not been successful at this stage" We will contact you in the future regarding any further offers.

So be advised that applying for this card is a wasted search on your credit file.

Please bear this in mind.......

Let me know if any of you have receieved something similar

Cheers all.....