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New laptop - charging problem

I was fixing my neighbours desktop and setting up his new broadband when his wife asked me to set her up on the broadband. This was fine, but then her laptop just cut out. Seems the battery was drained.

The power lead was plugged in, but it seems to have been running off the battery. Is there a setting that would need to be adjusted? It seems the only way to recharge the battery is if the laptop is switched off. If you have the power in and the battery charged, it will run off the battery - not the power.

I don't use laptops but i'm pretty sure this isn't meant to happen.
any ideas?
After falling off the gambling wagon (twice): £33,600 (24,000+ 9,600) - Original CC Debt: £7,885.91

Dad Gift 6k ¦ Savings & Inv Tst: £2,500
Loan 10k: £0 ¦ Dad 5.5k: £2,270 ¦ LTSB: £0 ¦ RBS: £0 ¦ Virgin £0 ¦ Egg £0

Total Owed: £2,270 (+6k) 11/08/2011

Comments

  • Don't sound right to me either, checked the manwell? Make / model?
  • GeorgeUK
    GeorgeUK Posts: 7,737 Forumite
    I had a look at the manual an it was next to useless. I know it's an Acer laptop. No idea what model/no.
    After falling off the gambling wagon (twice): £33,600 (24,000+ 9,600) - Original CC Debt: £7,885.91

    Dad Gift 6k ¦ Savings & Inv Tst: £2,500
    Loan 10k: £0 ¦ Dad 5.5k: £2,270 ¦ LTSB: £0 ¦ RBS: £0 ¦ Virgin £0 ¦ Egg £0

    Total Owed: £2,270 (+6k) 11/08/2011
  • aliEnRIK
    aliEnRIK Posts: 17,741 Forumite
    Part of the Furniture Combo Breaker
    Possibly faulty methinks
    :idea:
  • fermi
    fermi Posts: 40,542 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker Rampant Recycler
    A quick Google brings up a few other people with similar problems.

    I would bet on something faulty.
    Free/impartial debt advice: National Debtline | StepChange Debt Charity | Find your local CAB

    IVA & fee charging DMP companies: Profits from misery, motivated ONLY by greed
  • culpepper
    culpepper Posts: 4,076 Forumite
    doesnt sound right.
    try running the lappy without the battery in at all,if it wont,it must be faulty.
    mine is an old acer and runs either way and all the others in the family have new acers which do charge as well as run from the mains,all run without a battery in too if plugged into the mains.
  • GeorgeUK
    GeorgeUK Posts: 7,737 Forumite
    Thanks guys. I'll let you know how i get on - hopefully tomorrow.
    After falling off the gambling wagon (twice): £33,600 (24,000+ 9,600) - Original CC Debt: £7,885.91

    Dad Gift 6k ¦ Savings & Inv Tst: £2,500
    Loan 10k: £0 ¦ Dad 5.5k: £2,270 ¦ LTSB: £0 ¦ RBS: £0 ¦ Virgin £0 ¦ Egg £0

    Total Owed: £2,270 (+6k) 11/08/2011
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