Complaint against BOTH Otelo and BT - your suggestions, please!

diamonds

small claims, you know someone in your shoes should then sue OFCOM for providing a unsuitable service as a public body, OFCOM fail to regulate the telecoms market & pass all regulation matters to 3rd parties companies ( badged as ADR's ) the whole consumer/OFCOM ( regulator my bottom ) affair is an absolute sham

wantmemoney

Suzkin wrote:

For over a year, BT have been charging me (and taking money every month out of my account) for a service I have NEVER had (i.e. BT Caller Display).

Otelo asked them to remedy this as part of their Final Decision to BT

I assume BT are abusing a direct debit agreement they have with you. If this is the case can't you contact your bank. I'm not sure if the direct debit guarantee would cover this type of unauthorized debiting.

diamonds

^and then get BT debt collection ?, advise you email BT chief exec

Suzkin

Thanks All, the latest is that I complained again to Otelo and BT, and BT acknowledge that they are still making mistakes and have compensated me for 6 months over-charging (i.e. after Otelos Final Decision), with a cheque for £25. I think this is insulting - and of course, I still do not know whether the problems have been resolved. I'll only know the next time I receive my bill....