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Ask a CCCS counsellor a question

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  • Thanks for your quick replies.

    Much appreciated.

    Another quick question though. In your experience, how long does it take to get a DMP up and running?

    Thanks in advance (again)
  • CCCS_Amanda
    CCCS_Amanda Posts: 250 Forumite
    Thanks for your quick replies.

    Much appreciated.

    Another quick question though. In your experience, how long does it take to get a DMP up and running?

    Thanks in advance (again)

    It really depends on your situation, but generally speaking, as long as you send all of the required paperwork back to us then the DMP is set up at that time.

    You have to send back proof of your income, proof of all the debts that you have (most recent letters or statements), and the signed letter of authority that we send you. Once we receive this then we send you a welcome pack giving you your start date and payment details.

    Regards,
    Amanda
    I am a Debt Counsellor that works for the CCCS and have specific permission from Martin, to post on these boards to try and help those in debt. Read more information on the CCCS and what it does in the Debt Problems: What to do and where to get help article.
  • Thanks again :)
  • I'm due to start my DMP on the 1'st of August :T .I've sent token payments and a letter from the CCCS showing my intent to start a DMP to all my creditors . So,so far so good.I think I've done more or less everything right,bar answering the none stop phone calls, my Doctor advised against doing that,I have high blood pressure and severe anxiety.Anyway today I get a letter from Amex demanding :-
    1..Proof of income
    2..Proof of rent/telephone/cable/car insurance
    3..Make model and value of car
    4..A DNA sample (just kidding)

    My point is,my DMP is going to take about 12 years to complete.I really do want to pay back all the money that I owe.But if it's going to be this hard with all my creditors,should I just not take the CCCS's first recomendaton and go bankrupt :confused:
  • CCCS_Amanda
    CCCS_Amanda Posts: 250 Forumite
    timwallis wrote: »
    I'm due to start my DMP on the 1'st of August :T .I've sent token payments and a letter from the CCCS showing my intent to start a DMP to all my creditors . So,so far so good.I think I've done more or less everything right,bar answering the none stop phone calls, my Doctor advised against doing that,I have high blood pressure and severe anxiety.Anyway today I get a letter from Amex demanding :-
    1..Proof of income
    2..Proof of rent/telephone/cable/car insurance
    3..Make model and value of car
    4..A DNA sample (just kidding)

    My point is,my DMP is going to take about 12 years to complete.I really do want to pay back all the money that I owe.But if it's going to be this hard with all my creditors,should I just not take the CCCS's first recomendaton and go bankrupt :confused:

    Hi timwallis,

    Thank you for your post.

    As your counsellor probably advised you there is no guarantee that your creditors will accept what you offer them on a DMP. The first few months on a DMP are always the hardest. If your creditors are not happy with the offer that you make to them then they will pass the debt to a Debt Collection Agency (DCA), we then have another opportunity to negotiate a reduced payment.

    Regarding your letter from Amex; you are not required to send them the information that they are requesting, it is up to you whether you want to give it to them or not. If they ring you then just advise them that you are starting a DMP and we will be writing to them shortly.

    As I don’t know your full financial details I can not really give you specific advice, but if your counsellor offered you bankruptcy as your first option to deal with your debts, it was probably the best option.

    I hope this helps.

    Regards,
    Amanda
    I am a Debt Counsellor that works for the CCCS and have specific permission from Martin, to post on these boards to try and help those in debt. Read more information on the CCCS and what it does in the Debt Problems: What to do and where to get help article.
  • CWSG
    CWSG Posts: 17 Forumite
    Hi there, hoping for some more advice!

    I've had my letter through from CCCS to start the ball rolling on my DMP. Today I set up a new bank account and gave them the information on my current account to start the switching process. However, that's going to take 3-4 weeks to do so I'm now panicking that when my current bank is contacted to say that I'm switching banks they will withdraw my overdraft and I won't have access to any money or have my direct debits paid. Can anyone please advise what normally happens? Should I have waited to start the switching process?

    Hoping someone can help.

    Thank you.
    LBM - July 2009 / DWF Nerd #1204
    Debt at 1/8/09 - £47,700 :mad: / DFD: January 2019 :eek:
    Proud to be dealing with my debt but not proud of having it in the first place!


  • Hi timwallis,

    Thank you for your post.

    As your counsellor probably advised you there is no guarantee that your creditors will accept what you offer them on a DMP. The first few months on a DMP are always the hardest. If your creditors are not happy with the offer that you make to them then they will pass the debt to a Debt Collection Agency (DCA), we then have another opportunity to negotiate a reduced payment.

    Regarding your letter from Amex; you are not required to send them the information that they are requesting, it is up to you whether you want to give it to them or not. If they ring you then just advise them that you are starting a DMP and we will be writing to them shortly.

    As I don’t know your full financial details I can not really give you specific advice, but if your counsellor offered you bankruptcy as your first option to deal with your debts, it was probably the best option.

    I hope this helps.

    Regards,
    Amanda

    Thank's for you're help Amanda.

    I REALLY do not want to go BR.I honestley want to pay back all the money that I owe.I want my DMP to work,but there seems to be so many loopholes that my creditors seem to take hold of.Running away or killing myself seem to be the only options then.....I'm really not trying to be dramatic,but what else do I have to offer.

    Tim.....
  • I currently have a DMP in place with CCCS. All creditors are in agreement except one, which is Santander (was GE Money) - this relates to a car loan. They are currently insisting that we sell the car to downgrade to a cheaper one before they agree to our offer - after taking advice from CCCS and CAB we are resisting this as we need a car we can rely on (it is my wife's car that she uses for work and she needs a reliable car given the mileage she clocks up).

    During recent conversations with Santander they have mentioned suing us to recover the loan and that we would be liable for the costs! Is this really likely? I had thought that a CCJ was their only option.
  • CCCS_Sarah
    CCCS_Sarah Posts: 1,555 Organisation Representative
    CWSG wrote: »
    Hi there, hoping for some more advice!

    I've had my letter through from CCCS to start the ball rolling on my DMP. Today I set up a new bank account and gave them the information on my current account to start the switching process. However, that's going to take 3-4 weeks to do so I'm now panicking that when my current bank is contacted to say that I'm switching banks they will withdraw my overdraft and I won't have access to any money or have my direct debits paid. Can anyone please advise what normally happens? Should I have waited to start the switching process?

    Hoping someone can help.

    Thank you.

    Have you already got your new bank account details? If so, you maybe able to switch it over faster yourself by contacting your priority bills and giving them your new details. You would also need to arrange for your Payroll department to put the money into your new account.

    Most companies will allow you to change your direct debit details over the phone.

    Hope this helps
    I am a Debt Counsellor that works for the CCCS and have specific permission from Martin, to post on these boards to try and help those in debt. Read more information on the CCCS and what it does in the Debt Problems: What to do and where to get help article.

    CCCS is a registered charity, and there is no charge whatsoever for any of the services we provide to our clients. We take great pride in offering first class help and advice, but we only offer this where we have been able to fully explore and understand your circumstances with you. We want to help you understand these choices and their possible implications but not make them for you.
  • CCCS_Sarah
    CCCS_Sarah Posts: 1,555 Organisation Representative
    timwallis wrote: »
    Thank's for you're help Amanda.

    I REALLY do not want to go BR.I honestley want to pay back all the money that I owe.I want my DMP to work,but there seems to be so many loopholes that my creditors seem to take hold of.Running away or killing myself seem to be the only options then.....I'm really not trying to be dramatic,but what else do I have to offer.

    Tim.....

    Hi Tim,

    It’s hard for me to give detailed advice as I can’t see your budget. If you don’t want to go down the route of bankruptcy that’s fine as its your choice.

    As the term of your dmp is about 12 years, the thing you will need to try and work on is reducing the term, so if there is anyway of maximising your income I would go for it!! This could see if you are entitled to any benefits, overtime, working a part time job. You could also see if there are any areas in your budget that you could reduce i.e. phone costs, sky, switching supermarkets/food brands. Even if it’s a little bit extra it will reduce the term down.

    Hope this helps
    I am a Debt Counsellor that works for the CCCS and have specific permission from Martin, to post on these boards to try and help those in debt. Read more information on the CCCS and what it does in the Debt Problems: What to do and where to get help article.

    CCCS is a registered charity, and there is no charge whatsoever for any of the services we provide to our clients. We take great pride in offering first class help and advice, but we only offer this where we have been able to fully explore and understand your circumstances with you. We want to help you understand these choices and their possible implications but not make them for you.
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