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CCCS_Amanda

ylesia wrote: »

Hi

My friend is now almost set up with a DMP but is having a bit of bother with RBS. She has a royalties account that costs £12.50 a month and also the standing order for the loan comes out of that account. We went into the branch to cancel the standing order and close the account but they refused saying that they could not cancel the standing order as it was part of the loan credit agreement and so they could not close the account with an open standing order!

She has no money in this account so is going to get charged everytime they try and take the standing order and also the £12.50!

As part of her documentation we sent a copy of her bank statement for this account to yourselves but have not included the account as a debt since it wasn't one then but now it looks like it might turn into one!

We explained that she was going onto a DMP but they didn't really seem to care about that.

I work full time so find it hard to find the time to call yourselves during office hours, if I do call about this is there anything CCCS would be able to do? Could you talk to RBS on her behalf and get them to cancel the standing order and stop charging the £12.50 a month? I really don't know what to do

Thanks for any advice

Hi ylesia,

Thanks for your message.

This is quite common and, as they will not cancel the standing order, another debt will be created. They will not continue to take the loan payment indefinitely, but will probably take approximately 2-3 months. This will mean that the loan balance will decrease for a few months whilst the overdraft is increasing. Usually when they receive our proposal they will look at taking action on the accounts.

We will add the debt onto the DMP. All your friend has to do is contact us on our client line, this number will be on the pack that we sent to her, and advise them about the account.

I hope this helps.

Regards,
Amanda

samcat_2

alicemcgee wrote: »

Had an OD with First Direct and have had no information as to how much of the money owed was bank charges.have requested information but not received it. The debt was sold on to a Moorcroft Debt Recovery that took the £1 to provide details of the amount assigned but never gave out the information. They therefore said the account was in dispute and they would take no more action. I have heard nothing further from First Direct or Moorcroft.At no time did anyone inform me that the debt had been sold on


Today I got a letter from Equidebt who claim they have been instructed by HSBc (ie 1st Direct) to collect the money. it adds 'One of our debt collectorw will be contacting you either at home or place of work to arrange payment in full'. They require payment ' in full by no later that April 8 2009' The letter was sent 2nd class post.

I still don't know how much of the amount is disputed charges and I still haven't had a letter confirming the hand over agreement. Any advice please?

I'd like to hear the answer to this. what do you do when you've got no statements, no breakdown and no idea of what the total debt is made up of?

gaztop26

Hi all, I am sending out token payments this week. I have previously sent the CCCS DMP notification letter to my creditors. I have been looking for a token payment template letter to include with my £1 postal order but couldn't find one, so I have created this one using bits from other templates I found on the internet. Before I send it can someone have a read through to make sure its acceptable?

Thanks

gaz

name

address

June 7, 2009

The Loan Company
Company House,
Church Street,
Newtown,
Kent,
R1 7HG

Account No/Reference No:- 123456


Dear Sir/Madam

Since making that above agreement with you, our circumstances have changed.
I/We cannot now afford to the agreed monthly payments because the household income has been vastly reduced and I/we are/am over committed on credit.
I/We enclose a Personal Budget sheet which shows our total income from all sources, and the total outgoings of our household. As you can see we have little money left to make offers of payment to my/our creditors.
I/we am seeking help from the consumer credit counselling service (CCCS) and intend to shortly produce a statement of affairs / debt management plan. My CCCS client number is 11111111, should you wish to discuss my/our situation with them.
In view of my/our circumstances, would you please accept this token payment at present to be reviewed in six months. If interest or other charges are being added to the account, I/we would be grateful if you would freeze these so my/our debt does not increase.
Should my circumstances improve I/we will contact you again.

Can you also send me any policy documents / information leaflets etc you produce for someone in my circumstances?
Thank you for your assistance. We look forward to hearing from you as soon as possible.


Yours faithfully


Mr A N Other

Chiqqy

Still waiting for a reply

CCCS_Sarah

lekkerding wrote: »

Hi there, married to a Dutch man and now has job in Holland. Debts in UK (over 55k). Can I apply for an IVA if we live in Holland, to secure property in UK? or do I have to live in the UK?
I really do need to sort this out within a week. I am so stressed and worried as we have no surplus income to pay creditors this month.
Thank you

For an IVA your main interest does need to be in the UK. You would be better to have a telephone appointment with the CCCS so we can look at your options for you. To call from abroad it is a different number so I will PM you it.

Sarah

CCCS_Sarah

Bunnyinthelights wrote: »

Hi CCCS Sarah/MAtthew et al,
I currently have a DMP with CCCS and have emailed you on my 'homepage' on CCCS regarding doing a possible F&F IVA but have not had a reply yet. What steps do I need to take? (A family memeber has offered me a sum of money so pay off the debt)

Sorry misread your question originally. You will need to call our client support department for a review; if a lump sum IVA is an option for you they will tell you the next steps. Will PM you with client supports number.

Sarah

CCCS_Sarah

Bigal wrote: »

Hi Wendy

I am a UK citizen living in Taiwan and am grappling with 17000 pounds worth of debts left in the UK.

Most important is an Egg loan that has been sold on to CapQuest, who are now adding interest.

I copy below my CCA received from them after my request.

Currently, I propose writing to them saying that I am taking debt advice, that will buy me 30 days grace. After that, I propose to contest the CCA using a template letter that I have.

This is on the grounds that the copy CCA sent to me does not include a 14 day cooling off period, and it refers to terms and conditions that were not sent with the CCA, which remains the two pages that you see below.

This again will stop further action and interest being added by CapQuest.

My aim is to try and negotiate a settlement with them, but the debt started as 2600 pounds and is now 4600 pounds, so they are trying to avoid a setttlement.

Any advice is welcome. Thanks in advance!

Here is the CCA: OK, just got a message saying that as I am a first timer, I can't post the image.

Hi Bigal,

Have read your posts, not really sure what your question is

CCCS_Sarah

debtfreewish wrote: »

Hi
I hope to set up a DMP however I have a couple of queries. Firstly the first company that approached me about the possibility of a DMP said that I would need to open a new current account as one of the credit cards I hope to include in the DMP is an HSBC card and I have had an HSBC account for nearly 20 years. I would prefer to keep the account if possibile or will I need to change to another bank? I also have a £2,000 overdraft with HSBC.

Secondly,is it wise not to include all the debt you have in the DMP? For example I have one credit card with a smaller amount than the others and the interest is 0.1% for the life of the balance I was thinking it might be best to tackle this seperately. Also, if possilbe I would like to have one working credit card for emergencies. I don't intend to create further credit card debt as obviously my objective is to be debt free but would like at least one credit card I can use in an emergency. For instance recently I had to have my boiler replaced asap before my baby was born and this required me having to use a credit card as I would have had no other way of paying. Is it possible to have a credit card available for such situations even if I have a DMP?

Thanks in advance for your help. This forum is so helpful :T

Hello,

If you are offering any type of reduced payments then you would need to change accounts. HSBC would be able to dip into your account to bring your credit card up to date and this could leave your short for other priority bills.

All debts would also need to be included in a dmp, as the key thing is to treat all your creditors equally and not favour one debt over another.

When your budget is put together there should be a section called ‘repairs and maintenance’ you could add some money in here for household repairs. You can never budget for everything this would be impossible, so if one off costs do occur when on a dmp let your provider know so you can come to an arrangement for a month or so if necessary.

CCCS_Sarah

Barney_McGrew wrote: »

When trying to get on to a DMP are the figures used by CCCS to come to an arrangement with the creditors that of the outstanding balance or that of a final settlement figure which with a loan can be lower then the OB.

Also, my income and outgoings would allow me to pay off my debts in 9 years and 5 months with the money that i can afford to pay to the DMP from the start altho this payment could be increased when ive paid off arrears to mortgage thus in turn reducing the repayment time. Is this likely to be acceptable to my creditors?

When offering reduced payments, you need to offer an amount that you can afford not what the creditors want.

Your payments on a dmp would go towards the balances on the accounts, however when the debts are passed to collection agencies they do tend to offer settlement figures to clear the accounts.

If you would like any advice on your financial situation you could either use our online advice facility Debt Remedy, or ring our free Helpline to book a telephone appointment with a counsellor.

Debt Remedy will assist you in completing a financial statement which includes information on your household, employment, income, expenditure and debts. All this information is used as a basis to determine the options available to you to deal with your situation.

Once you’ve followed the process through and completed all the required information you will be presented with an advice booklet. The advice booklet will identify to you the available options to you based on your current circumstances. The booklet will provide you advice on how to try and improve your situation. Once you’ve read through this information you will be able to choose which one of the available options is best suited for you. If you would like to get immediate advice on your situation, click here to go directly to Debt Remedy.

Alternatively if you would prefer to talk to a debt counsellor about your situation, you can book a telephone based appointment by calling our helpline free on 0800 138 1111. Lines are open Monday to Friday 08:00-20:00. It would be helpful that when you call you have details ready regarding your income, expenditure and creditors, as this can help speed up the referral process. If you have all of the necessary information ready, it may be possible to refer you directly to a counsellor if one is available in order to provide you with immediate advice. Alternatively, we will arrange a time that is convenient for you to be called back for an appointment to speak to a counsellor.

Regards,
CCCS

CCCS_Sarah

gaztop26 wrote: »

Hi,

Just got confirmation from CCCS that my DMP starts 01 July.
I spoke to an advisor at CCCS. Because my DMP starts on 01 july my creditors will get their next payment at the end of July. Obvioulsy I have some minimum payments that are due before that. CCCS told me to send the £1 token postal orders to those due. I asked if their was a covering letter template I could use, but apparently there isn't (previously sent the notification DMP letter from CCCS already). Does anyone on here have one? Advisor suggested creating own one but don't want to get it wrong.

It does not have to be too long. I would just put something along the lines of…


Account Ref XXX
CCCS client Ref number XXX

Hello,

I am due to start my debt management plan with the CCCS at the start of July, please find enclosed a token payment of £1 until my plan is up and running.

Kind Regards
Name

Hope this helps
Sarah