Acer Aspire 5315

Thrifty_Ruby

Hi Everyone,

Before I start I am not very computer literate but I wonder if any of the techie guys (or girls lol) can help me? I purchased an Acer aspire 5315 in July & am having loads of problems with the keyboard typing all over its self! I took it back to Comet in August & complained & they kept it over night, returned it to factory settings & gave it back! However its still the same & its driving me mad :mad: When ever I get typing, email, letters, ebay etc unless I watch every letter I have to start over & over again!. Comet said that once its over 28 days after purchase its upto Acer to sort it out! Does anyone know if thats true or can I demand a new one? I have purchased it on a 9 months buy now pay later deal & I feel like just taking it back & telling them to keep it! How do I stand? I have had Acer laptops before & never had a problem.
Any help would be much appreciated

Debs

Conor_3

No it's not up to Acer to sort out. You bought it from Comet and your contract is with them. Many companies try to get out of their responsibility by making this 28 day claim.

Thrifty_Ruby

Hi Connor,

I thought this was the case but I didn't want to go in spouting something that wasn't true! I'm planning to take it back tomorrow & see if I can get it sorted out!

Regards
Debs :beer:

cazjenki

I had this problem on my 5720 i think, was the cursor jumping back through the text? I have sorted it with something on the Touchpad settings but Acer talked me thought it. Acer are very good for customer service I have found if they can't sort it over the phone they will send a courier to pick it up and deliver it back to you also, they have been very helpful whenever I have had any problems so maybe give them a ring and see what they say.

superstylin

have you tried downloading the latest driver for your touchpad? I have an acer and sometimes it loses it's scroll function. If i update the driver it goes back to normal. My touchpad is a synaptics one, they have drivers on their website.

superstylin

see this for some help

http://www.computerbooksonline.com/n2tech/index.php/acer-aspire-5315

Thrifty_Ruby

superstylin wrote: »

see this for some help

http://www.computerbooksonline.com/n2tech/index.php/acer-aspire-5315

:j :j :j :j Thankyou all so much..........i think I have sorted it out, I did what it said to do & it looks like the problem has gone...........I can't beleive it, this has been driving me mad for months! I couldn't have done it without you

Debs :beer:

System

I had this problem with my 5715Z, It was bloody pain in the behind, But this appears to have fixed it, Thanks all.

robpw2

i have had this problem too i thought it was just my typing thanks for letting me know . i have acer aspire too

superstylin

aaaw i like it when the forum helps someone....makes me feel all warm and fuzzy inside! :T

cazjenki

I have saved the links to my favourites in case of emergancy : )