Help please. Loosing Internet connection

Ivana_B_Rich

I have followed all the advice given in this thread so I’m reasonably confident that if there was a virus it’s been dealt with.
http://forums.moneysavingexpert.com/showthread.html?t=1209137

My Dads computer is running XP with AVG and Zone Alarm. Last night I tried to update Zone Alarm but the update failed. (The update caused no problem on my laptop also running XP, AVG and Zone Alarm). Now after about 10 minutes the internet connection fails, before the connection failes everything is running fine. Rebooting the computer will resolve the problem but only for about 10 minutes. There’s no erorr message and I can’t see anything obvious in task manager. Even with no Internet access I can still ping Google .

Any suggestions please because I’ve run out of things to try?
Thnaks in advance

Browntoa

take it you've tried removing Zonelarm and seeing if it happens

Ivana_B_Rich

I did try to uninstall, both from the Zone Alarm folder and through add & remove programs. The Zone Alarm icon isn’t in the system tray anymore but Windows says the firewall is on.

When I try to uninstall the "True Vector" service is not starting properly so won’t allow the uninstall to complete. I’ve disabled the service but still can’t uninstall Zone Alarm.

Browntoa

http://forum.zonelabs.org/zonelabs/board/message?board.id=AllowAccess&message.id=103

To remove ZoneAlarm completely from your computer in case normal uninstall can’t be run or doesn’t run properly, do the following:

* Right click the ZoneAlarm systray icon and click Restore ZoneAlarm Control Center.
Go to Overview > Preferences and uncheck Load ZoneAlarm at startup.
Close Control Center, right click the icon again and then click Shutdown ZoneAlarm.
Note: If you're unable to carry out this step because the icon is missing, you can skip it and proceed with the next steps, but in this case do them all in safe mode!

* REBOOT

* Go to Start > Programs > ZoneLabs and click Uninstall, or uninstall ZA using Control Panel > Software > Add/Remove Programs.
If a security check appears, click Yes and continue the uninstall procedure.

* REBOOT

* Make sure hidden files and folders are shown. To do so open Windows Explorer. Depending on your OS click Tools or View and then Folder Options > View.
Choose Show hidden files and folders, uncheck Hide protected operating system files (Windows 2000/XP/2003 only) and click OK.

* Next go to Start > Search > Files and Folders. Make sure the location box is set to search your Local Hard Drive (usually C:\ ) or All Local Drives. Also make
sure the Advanced Search Options are set to search subfolders and hidden files. Now copy the entire line below, paste it into the search box and click Search Now.


Zonelabs; "zone labs"; "Internet logs"; vsconfig.xml; vsdata.dll; vsdata95.vxd; vsdatant.sys; vsmon.*; vsmonapi.dll; vsnetutils.dll;vspubapi.dll; zaplus.*; zapro.*; zllictbl.dat; zlparser.dll; zonealarm.exe; zoneband.dll; vsutil.dll; zlclient.*


A list of files and folders belonging to ZoneAlarm will appear in the Search Results pane.
Note: if you’re using McAfee software be sure to check the vsutil.dll if found: right click the file and choose Properties.Verify it belongs to ZoneLabs.
If it does not do not remove it. Now proceed by deleting all ZoneLabs files and folders that were found.

* Empty the Recycle Bin.

* Now remove all ZoneLabs keys that may be left in the Windows registry. To do this copy the lines below and paste them into Notepad.
Save the file as zabegone.reg, double click it and allow for the registry changes to be made.



REGEDIT4

[-HKEY_CLASSES_ROOT\ZAMailSafe]

[-HKEY_CURRENT_USER\Software\Zone Labs]

[-HKEY_LOCAL_MACHINE\Software\Zone Labs]

[-HKEY_USERS\.DEFAULT\Software\Zone Labs]



* REBOOT

ZoneAlarm will now be completely removed from your computer. If you wish to install a new copy of ZA, be sure to do so under an administrator account
with full rights and permissions.

Ivana_B_Rich

Thank you, trying it now

Browntoa

if not try a registry cleaner

http://www.download.com/TuneUp-Utilities-2008/3000-2094_4-10206416.html

is a fully working 30 day trial , download and install then run "1-Click" maintenance a couple of times to fix any corrupt registry entries

Ivana_B_Rich

:j Thank you very, very much. Your help is much appreciated.

The ZA removal process has done the job. I'm on the computer now and have been on line for about 20 minutes. Considerably longer than before and running beautifully.

I should probably have checked the ZA forums myself, :rolleyes: but gave up after not finding the answer on the website. I also only like this forum, other forums are scary

Thanks again, I owe you :beer:

Browntoa

try Kerio or Comodo free instead

Ivana_B_Rich

Just grabbed Comodo. ZA was ok until the update failed, but it's time for a change.