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Wow, BT actually ARE competent
WhySoHard_2
Posts: 300 Forumite
in Phones & TV
I moved not so long ago and the new home had a landline and dial tone in it. I called BT to connect me up and they said no probs babe and that there'd be no connection fee since there was already a dial tone. Then I got my first bill through - asking me for £124.99 connection fee. I called to query and got some dude for whom English clearly wasn't his first language and he hung up on me after a few minutes.
I then got a rude reminder bill asking me to cough up the £124.99.
Out of desperation to get to the bottom of the problem, I contacted the Chairman's Office. Lo and behold within a matter of hours they had wiped the £124.99 off my bill - and apologized profusely.
I am really quite satisfied.
It was nowhere near as disturbing as having to deal with Tiscali:eek: :beer:
I then got a rude reminder bill asking me to cough up the £124.99.
Out of desperation to get to the bottom of the problem, I contacted the Chairman's Office. Lo and behold within a matter of hours they had wiped the £124.99 off my bill - and apologized profusely.
I am really quite satisfied.
It was nowhere near as disturbing as having to deal with Tiscali:eek: :beer:
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