Moving from British Gas Click 5 - Help pls

ladymarmalade222

Hi

I have been a very long time lurker but only just plucked up the courage to join in so pls be gentle with me...here goes!

I did a switch over to BG Click 5 which has just finalised last week, a couple of days later I received an email informing me of their price rises. I have just spoken to BG to inform them that I am looking to switch supplier and that I expect them to charge me the prices pre-increase while the transfer is going through, which is the advice I have read on here.

The guy on the phone was really arrogant and said that wasn't the case and he had never heard of such a thing.

Can anybody point me in the direction of any text stating that is what they are supposed to do and also an email address so I can inform them of my intentions. The staff do not seem to know anything and are very rude.

Many thanks in advance



Amanda xx

ex-energywatch_adviser

http://www.britishgas.co.uk/pdf/click%20energyTC/click%205.pdf

Go to the link above and see Clause 7: Changes to this Contract. If you carry out the actions within the required timeframe they cannot apply the new prices.

You can email British Gas via the Contact Us section of their website.

ladymarmalade222

Thank you for that ex-energywatch adviser. I have just sent a message across to them via their website.

Amanda xx