Lost Tesco receipt

penrhyn

If you buy a TV product from Tesco they use your Clubcard to provide details to TV Licencing! Even on DVD players!!

In my experience Tesco are far more willing to take stuff back than Argos who tend to make a fuss.

Bought my mum a Digilogic STB which I assume is OK, could the original poster say what the problem with theirs is?

BTW I think its only Tesco that sell the Digilogic brand (rebadged Goodmans), so there could not be any you didn't buy it from us arguments.

spa2k

mjenn5 wrote:

I had a poroblem like this with a proptable tv with inbuilt dvd player. It just stopped working after about 6 months.

I had lost my receipt and was told as it was purchased over 3 months ago they could not trace it. I had paid by cash at the time so was completely stuck.

I did tell the manager that considering curry's were able to check back 10 years for me and provide receipts for all purchases I had made in the last 10 years with just my postcode I considered 3 months wasn't very long.

The problem with purchasing such items from Tesco, in my opinion, is that they just supply a normal till receipt as a guarantee and, if you are anything like me, you end up with loads of these type of receipts so they are very easily lost.

On one hand you could say this is how they manage to save you some cost but for the few pounds they save you I would far rather have the aftersales and will not be buying such items from Tesco again.

with all due respect, the amount of transactions that tesco processes in a day is vastly higher than the number of transactions that currys has as is the number of stores that tesco has. The sheer amount of data that would have to be stored to retain copies of receipts for 10 years at one tesco store is unbelievable, the costs would be prohibitive and probably passed onto the consumer leading to higher prices. Personally, i just keep my receipts for high value items.

mjenn5

spa2k

Yes I agree with all that you said. I just think that the till receipts are easily lost. Some of my receipts of this kind even fade after time.

"Personally, i just keep my receipts for high value items."

So do I normally but stupid me lost that one.

Anyway if the origional poster purchased it within the last few months they should be ok.

susi

Well I had a right old set to at Tesco last night!!!!! I bought a pair of trousers last week, I have shredded the reciept (knew I shouldnt as soon as it went into the machine!!!!) anyway they refuse to give me anything other than an exchange from the clothes section, even though I spend around £70 weekly on groceries, there wasnt anything at all there I wanted so I ended up bringing the damned things home with me again...... aparently the returns policys have changed they are much more strict now, after the way I was treated I may well be changing to sainsburys

grumpytoo

The situation is not so simple when one is burgled. For example a friend who lives in Cardiff purchased a Hewlett Packard G61 laptop costing £379 from Pengham Tesco Extra. Three months later the front door of the house where he lodges was forced whilst the house was empty. The burglar took the laptop, the laptop carrying bag which contained the receipt, and the cardboard box that the laptop came in (which has all the barcodes). Allegedly the insurers want to see the receipt not the credit card statement "which could be for anything". Now I have phoned up and typed letters about this but the official line is that Tesco only keep records for NINE DAYS! The wireless broadband dongles were also taken but by the time a block was put on them all the credit was drained. There's some nice people about who could do with a bit of Sharia law.

gael70 wrote: »

The law does not require a receipt but 'proof of purchase' this is not necessarily a receipt but could be credit card, bank statement or in an extreme case a witness who was with you when you purchased the box. If the box is less than 6 months old then it may be :xmassign: deemed to have been faulty at time of purchase unless Tesco can prove otherwise. You may be entitled to a full/partial refund, replacement or a repair.

So, if less than 6 months old - proof of purchase! Doesn't necessarily mean a receipt.

grumpytoo

The situation is not so simple when one is burgled. For example a friend who lives in Cardiff purchased a Hewlett Packard G61 laptop costing £379 from Pengham Tesco Extra. Three months later the front door of the house where he lodges was forced whilst the house was empty. The burglar took the laptop, the laptop carrying bag which contained the receipt, and the cardboard box that the laptop came in (which has all the barcodes). Allegedly the insurers want to see the receipt not the credit card statement "which could be for anything". Now I have phoned up and typed letters about this but the official line is that Tesco only keep records for NINE DAYS! The wireless broadband dongles were also taken but by the time a block was put on them all the credit was drained. There's some nice people about who could do with a bit of Sharia law.

gael70 wrote: »

The law does not require a receipt but 'proof of purchase' this is not necessarily a receipt but could be credit card, bank statement or in an extreme case a witness who was with you when you purchased the box. If the box is less than 6 months old then it may be :xmassign: deemed to have been faulty at time of purchase unless Tesco can prove otherwise. You may be entitled to a full/partial refund, replacement or a repair.

So, if less than 6 months old - proof of purchase! Doesn't necessarily mean a receipt.

TehJumpingJawa

spa2k wrote: »

with all due respect, the amount of transactions that tesco processes in a day is vastly higher than the number of transactions that currys has as is the number of stores that tesco has. The sheer amount of data that would have to be stored to retain copies of receipts for 10 years at one tesco store is unbelievable, the costs would be prohibitive and probably passed onto the consumer leading to higher prices.

Absolute rubbish.

no1catman

1) Clubcard are not able to issue a new receipt.
2) Clubcard do not know the individual items that make up a transaction.
3) Clubcard can only check transactions that are available in the current transaction timeframe, and the previous one - currently earliest 24/10/10 - where the time of day and the store could be confirmed.
4) The store then armed with that detail may be able to track down the receipt record.
5) Especially for anything valuable - customers are reminded that the receipt is your guarantee - suggest stapling to the instructions.
6) Looking at it from a retailers point of view - how do they know it has not been obtained illegally.