Advice needed, please help!! BT forcing me to stay!!

Incisor

kimberley wrote: »

Hiya, we are having same problems with BT aswell. We moved house in January and moved the line rental broadband to our new address, they never told us its a brand new contract they did when they moved all details over. I phoned up the other month to cancel BT for this month and they said no you cant as you have taken a new contract out. I went mad and then my husband phoned them and went mad too! So we have to wait till december to change broadband and january for the phone. BT take the monkeys.

No you don't have to wait. You have to dig in your heels and tell them to cancel or produce evidence that you knowingly agreed to the contract.

Please dig your heels in. It only takes people giving into this bullying for it to become more and more entrenched in our dealings with utilities.

syko29793

message to virgo_girl. yes i am sure you have 7 days to cancel we are told not to tell you but if you ask we can say you do. This is probably why you havent been told and the advisors don't know about it. I hope you get it sorted as i said i would have just taken the contract off if i had had the call but keep at it you will get there in the end. you will get some one who knows and will resolve it for you. i know it can be a battle calling bt ( i know myself with bt vision and all the fun that brought) but there are still some good guys left at bt

Virgo_Girl

syko29793

Thanks for your input and advice, it's great to talk to someone who works for BT

I was just wondering if you could just let me know something... do BT have any kind of system in place that if they get calls from certain numbers they leave them waiting for ages so they get fed up and hang up, or anything like that?

Because on Weds 15th Oct I wrote an email of complaint, and got an email back saying I should have a reply within 2 working days, well it's now Sun 19th October and I STILL haven't received a reply, so come Friday I thought I'd try ringing instead, but it kept sending me around in circles and asked me to type in my phone number about 8 times and was like it was on a constant loop, press 1 for this, 2 for that etc.. then my number again and then the same thing all over again until I hung up after getting fed up with it, and other times i'd be in a queue and still be there after an hour, I phoned every spare moment I had over the weekend, and by 6pm tonight (when the lines closed) I still didn't get to speak to anyone, and now my 7 days deadline is up!! Maybe i'm being paranoid but I feel like they didn't want to speak to me (no surprise though really! lol) as anytime I did get through they hung up on me.

So now I don't know what to do

syko29793

bthe ivr at bt is bad and can send you all over but no its not done on purpose ( hope not anyway)
you should call 01793590969 this will bypass all the options and get you through to customer service (this is uk and india based so redial if you get india and keep at it til a uk advisor answers.
now your 7 days are passed it will be difficult to reverse the contract so you need to change your approach.

when you call do not mention moving to another company. all you need to say is an order was placed for a call plan which you were not aware had a contract and were not fully informed and you have been calling and emailing to cancel it after you had a letter that did not match what you were told.
if you mention moving to another company the cs team will transfer your call so keep quiet and just insist that you were mis sold and do not require the package( please be nice and just state your case if advisor refuses ask for manager and repeat above)

good luck

bristolleedsfan

Virgo_Girl wrote: »

So now I don't know what to do

The matter will get sorted by the written approach, stick by it dont phone.