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Virgin Media didn't cancel my direct debit when I asked them to
Dinah93
Posts: 11,466 Forumite
in Phones & TV
Argh, quite annoyed :mad:
My ex set up an account with virgin media, entirely in his name, for a phone, tv and broadband package. When he left he didn't cancel it despite me suggesting he should. I had been paying the bills on it for a few months since he quit his job so they didn't get threatening as we were locked in for 12 months. I called up to ask them to cancel the direct debit for my account (3 weeks notice until bill date) and was told no problem. They then went and charged me anyway, I'm really annoyed. It is only £42 but it's the principle of the thing. Do you think I have any chance of getting the money back if I write and complain to customer service?
My ex set up an account with virgin media, entirely in his name, for a phone, tv and broadband package. When he left he didn't cancel it despite me suggesting he should. I had been paying the bills on it for a few months since he quit his job so they didn't get threatening as we were locked in for 12 months. I called up to ask them to cancel the direct debit for my account (3 weeks notice until bill date) and was told no problem. They then went and charged me anyway, I'm really annoyed. It is only £42 but it's the principle of the thing. Do you think I have any chance of getting the money back if I write and complain to customer service?
Debt January 1st 2018 £96,999.81
Debt September 20th 2022 £2991.68- 96.92% paid off
Met NIM 23/06/2008Debt September 20th 2022 £2991.68- 96.92% paid off
0
Comments
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Direct Debit? Go to your bank. They should refund you and claim back. Don't let them fob you off.After the uprising of the 17th June The Secretary of the Writers Union
Had leaflets distributed in the Stalinallee Stating that the people
Had forfeited the confidence of the government And could win it back only
By redoubled efforts. Would it not be easier In that case for the government
To dissolve the people
And elect another?0 -
Why should VM cancel the DD for you? It's your bank account, contact your bank.Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.0
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Why indeed. But they should not go charging DD's once they have been told to cancel.Why should VM cancel the DD for you? It's your bank account, contact your bank.After the uprising of the 17th June The Secretary of the Writers Union
Had leaflets distributed in the Stalinallee Stating that the people
Had forfeited the confidence of the government And could win it back only
By redoubled efforts. Would it not be easier In that case for the government
To dissolve the people
And elect another?0
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