Sofa from scs

donna1975

In may last year we ordered and paid upfront £1700 for a corner sofa from scs, we got delivery of the sofa in july 07, by march 08 one of the cushions had gone really flat and a bit of wood inside the arm had broken I contacted scs and said that I wasn't happy with this as we hadn't had the sofa for even a year yet and it was falling apart, they sent someone round to look at it, he said that it was not a problem and he explained how he would refill the cushion and fix the wood and stitch it all back up, but he has to go back and do a report and give it to the powers that be at scs and they would contact me within 14 days with a date to come and do the work.

well within a few dyas i received a letter saying that they would not be fixing it as it was normal wear and tear, i said i was not happy with their findings as a sofa should last longer than 8 months, they said to me i would have to pay for an independant upholsterer to come out do a report and then go back to them, this would cost me £200. I didnt want to do this, so as stupid as it was i just left it, but now the seams are starting to all come undone. I have had to sew one up already and now 3 others are all coming undone. I wish i had paid on finance now as I would just refuse to pay for it until they fix it for me. I have only had the sofa 15 months, is there anything I can do to get scs to fix this for me?

McKneff

try ringing trading standards - it should last far longer than this
I know you said that you didnt use their finance but did you pay cash or use a credit card?

donna1975

anniehanlon wrote: »

try ringing trading standards - it should last far longer than this
I know you said that you didnt use their finance but did you pay cash or use a credit card?

Should I try scs again just on the off chance that someone reasonable answers the phone??

We paid by debit card.

Nile

Hello donna1975

I'll move your thread to 'The (Consumer) Vent' board.

Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere(please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email [EMAIL="abuse@moneysavingexpert.com"]abuse@moneysavingexpert.com[/EMAIL].

Nile

Purpledaisy_2

Hi

I would recommend you get an independent inspection carried out, it will not cost you no where near £200 if you want to, pm your postcode and I could recommend an upholsterer to use.

Have you reported the seams splitting ?

If not do so & they should put them right at least.

donna1975

I have just phoned them and they said its out of thier 12 month warranty period so no there is nothing they can do, so I said, I spend £1700 on a sofa and its not expected to last longer than a year? she then said i have to write to their head office, so that I will do.

pinkshoes

donna1975 wrote: »

In may last year we ordered and paid upfront £1700 for a corner sofa from scs, we got delivery of the sofa in july 07, by march 08 one of the cushions had gone really flat and a bit of wood inside the arm had broken I contacted scs and said that I wasn't happy with this as we hadn't had the sofa for even a year yet and it was falling apart, they sent someone round to look at it, he said that it was not a problem and he explained how he would refill the cushion and fix the wood and stitch it all back up, but he has to go back and do a report and give it to the powers that be at scs and they would contact me within 14 days with a date to come and do the work.

well within a few dyas i received a letter saying that they would not be fixing it as it was normal wear and tear, i said i was not happy with their findings as a sofa should last longer than 8 months, they said to me i would have to pay for an independant upholsterer to come out do a report and then go back to them, this would cost me £200. I didnt want to do this, so as stupid as it was i just left it, but now the seams are starting to all come undone. I have had to sew one up already and now 3 others are all coming undone.

This is absolutely shocking, and it shouldn't matter that the sofa is now 17 months old. A £1700 sofa should last for around 5 years, not ONE!! I would pay the £200 for the independent report to be done, as this is blatantly not wear and tear. It's very likely that the report will be in your favour, so SCS will then have to pay for both the repair, and reimburse your £200. If they don't, you could take them to the small claims court.

Make sure you do all your correspondance with SCS in writing, and send ALL letters recorded delivery!

donna1975 wrote: »

I wish i had paid on finance now as I would just refuse to pay for it until they fix it for me. I have only had the sofa 15 months, is there anything I can do to get scs to fix this for me?

Actually it's probably a good thing you didn't pay on finance if you would do this, as you'd end up with a shocking credit rating, and balifs at your door!

donna1975

I'd let the balifs take the sofa lol

Purpledaisy_2

If you write to the out of warranty department at head office you will have an independent upholsterer come out to inspect the suite - sent by the manufacturer hopefully they will see its not wear and tear

donna1975

Purpledaisy wrote: »

If you write to the out of warranty department at head office you will have an independent upholsterer come out to inspect the suite - sent by the manufacturer hopefully they will see its not wear and tear

Yes thats who I have been told to write too.
we have sewn one of the seams up already so i hope that doesnt go agains't us, its juts that if we didnt it would have kept spreading, we now only sit on certain places as to not do anything to the other seams that are coming undone

Purpledaisy_2

I doubt it will explain what you've said above, if you dont get anywhere with them then appoint your upholsterer to come out