RBS - Cheeky swines.

Mushy61

I went in one of their branches a few weeks ago to pay in a cheque and whilst waiting in a queue, one of their staff asked if I had a few minutes to spare to see if I could save money on my home insurance.

Not being in a particular hurry I agreed and was taken in an office and given the spiel for 20 minutes or so. I told the girl that my existing policy with a different company was not up for renewal until next May but if they sent the bumf through the post I'd have a think about it. The documents duly arrived and I decided it wasn't for me and binned them.

Lo and behold, I was browsing through my direct debits online and noticed that an initial payment had been made to RBS Insurance, so I immediately phoned their call centre to ask what the hell was going on as I had not authorised the transaction, I was told there was a problem with some branches doing this and I was by no means the first person this has happened to. I've been with the RBS for twenty odd years and always found them to be very efficient but if this is how they are now playing the game I think the time is right for a switch of banks.

Has anyone had a similar experience?

dunstonh

You should raise a complaint and the person that mis-sold it would then have their process reviewed. Banks currently have the worst reputation for selling things. Only way to get that ended is for complaints to be made when necessary.

Mushy61

Unfortunately I didn't make a note of the member of staffs' name. I do feel like writing a letter off to their head office though

dunstonh

You dont need to know the name (although the letter confirming the advice given should be signed by the individual). The same will be recorded centrally against that individual.