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Practical Car/Van hire - Caeprhilly - AVOID !!!
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[Deleted User]
Posts: 0 Newbie
Hired a mini-bus yesterday to take my son and some of his friends to Snowdome in Tamworth for his birthday.
Mini-bus we had from these people was a complete shed. Never hired a vehicle in such a bad state or repair.
Battery flat twice. Took ages to jump start it - we missed our first booking at snowdome. Cost me £40 to pay again. Then had to jump start it again to come home.
Took ages to get the bonnet open. Bonnet release had snapped. Had to phone hire company for them to tell me about the temporary cable tie on the front I had to pull to open the bonnet.
Heaters stuck on hot. It was warm yesterday and the kids were boiling in the bus - had to drive with the windows open.
Worse thing is the company did not give a toss at all. All they did was argue that there was nothing wrong with their bus as if I was making it up !!!
Took it back this morning and complained again. No use at all - they pretty much said they dont give a toss !!!!
Avoid these cowboys at all cost !!!!
Mini-bus we had from these people was a complete shed. Never hired a vehicle in such a bad state or repair.
Battery flat twice. Took ages to jump start it - we missed our first booking at snowdome. Cost me £40 to pay again. Then had to jump start it again to come home.
Took ages to get the bonnet open. Bonnet release had snapped. Had to phone hire company for them to tell me about the temporary cable tie on the front I had to pull to open the bonnet.
Heaters stuck on hot. It was warm yesterday and the kids were boiling in the bus - had to drive with the windows open.
Worse thing is the company did not give a toss at all. All they did was argue that there was nothing wrong with their bus as if I was making it up !!!
Took it back this morning and complained again. No use at all - they pretty much said they dont give a toss !!!!
Avoid these cowboys at all cost !!!!
0
Comments
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Try contacting the head office:
Practical Car & Van Rental
HEAD OFFICE
Practical House
21/23 Little Broom Street
Camp Hill
Birmingham
B12 0EU.
Tel: 0121 772 8599
Fax: 0121 766 6229
Don't know how much luck you will have, the rental agencies are franchises, rather than being run by Practical.
Worth a shot though.0 -
Try contacting the head office:
Practical Car & Van Rental
HEAD OFFICE
Practical House
21/23 Little Broom Street
Camp Hill
Birmingham
B12 0EU.
Tel: 0121 772 8599
Fax: 0121 766 6229
Don't know how much luck you will have, the rental agencies are franchises, rather than being run by Practical.
Worth a shot though.
As has been said they are franchises so the service and quality of the vehicle can vary greatly from depot to depot. I arranged for a car over the phone at one office and was allocated a brand new astra. on another occasion in the same city but via a different depot I was offered an astra but on arrival I had been 'upgraded' to an 8 year old mondeo!!!0
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