Practical Car/Van Rental Caerphilly -AVOID !!!

Mercion

We always use Cwmbran Van Hire, while a bit further to go from our end, we've used them for two van hires and a few minbus runs and they've always been amazing. Plus they don't need a huge credit card deposit.

graemepaul

1) Moving van hire services are available to those who want to move home or office furniture between locations. To get the best and the most affordable van hire services, here is how to go about it.

van rental

graemepaul

1) I am moving my office to a new location, so I need a truck in rental at cheap rates. My new office is approx 30 kilometer away from old office. Any suggestion regarding



van rental

yorksguy1961

I have also had very very bad service from practical van hire, this time in Harrogate. I called them to hire a short wheel based van (transit type vehicle). When we picked it up there were dents, scratches and gouges all over the van. When we drove it the intermittent wiper didn't work, the interior lights on the dashboard area controlling the fan and air flow didn't work, the exhaust sounded as if it was blowing badly under load, either that or the engine was misfiring. To cap it all the next morning when I checked the tyres in my opinion three out of the four were under the legal tread limit. That's a £2500 fine and NINE points on my license if I had been stopped by police. Unfortunately for the first time in my life I lost a key......... Yep the van key. I rang the Harrogate depot and asked if I could pick up a spare key or master key just so that I could return the van to them, guess what " we don't have another key for that van" ! I was totally flabbergasted. I rang and rang them trying to sort the problem out but all I got was " unless you find the key we will have to get the locks boys out, that's £100 call out and £100 per key". I wanted to clear out the last of the items still in the van before they took it but the next evening unknown to me or my family they took the van without even contacting us or knocking at the door. I called them and tried to sort out the situation as well as mentioning the state of the tyres but all I got was "What's the tyres got to do with the key?" In my opinion this could have resulted in a severe accident, as the van wasn't legally fit to be hired out. We took a video of the van including registration number, tyres and paintwork as well as photos for our own protection. We are now apparently looking at a very expensive outcome but I am thinking of fighting this as the van wasn't fit for hire or purpose. The customer service has been non existent and they have never contacted me, it is always me who has to get in touch. If I could get the head office email address I would send a formal complaint demanding our money back. I know that losing the key (which had no fob or any other ID attached to it) was my fault, but we should never have been allowed to use that shed of a van.
I am very upset and angry that this could have resulted in the loss of my licence or worse major injury due to illegal tyres. Any suggestions anyone?

[Deleted User]

Another vote for Practical then LOL. Seems that a lot of the franchises are the same then and willing to rent out substandard vehicles.

Amit_Singh

I can only concur with everyone else who has posted negative reviews of Practical Car and Van Rentals.
The vehicles at the WYCOMBE Branch (off Lincoln Rd) are poorly maintained and the staff are unhelpful, verging on aggressive.
AVOID at all cost!

plumfin

Hello. I work for Practical Car & Van Rental, head office, and I have applied to MSE to become the official Company Representative going forward. We do take our reputation very seriously and if a franchisee doesn't uphold our standards, we take the appropriate action, even if this means terminating the franchise.

In response to the comments posted, we would like to advise that the Caerphilly franchise has been terminated since 2010.

If anyone has any issues with another Practical franchisee, please PM me in the meantime and I will do my best to deal with it. Thank you. Kelly

[Deleted User]

We hired a Sprinter van from a local Practical franchise, in fact on two occasions. First time van was over 10 years old, beat up and knackered, second time van was over 12 years old and just as bad. OK the rates were cheap but I wouldn't want to use these two knackered vans for a long distance.