Click Energy

oldwiring

How often can one supply readings, how much leeway is given to inform them of quarterlies, if, say, one is on a longish holiday, when it comes round?

Of late what have people's experience been of their service? According to sites I can save £150 a year, so I could be tempted to change supplier, so have they improved from the earlier chaotic service?

BTW I would consider myself more able than many to manage my affairs, having been in a financial milieu all my working life.

zzzLazyDaisy

As far as gas meter readings go, my own experience of BG is very good. They read the meters quarterly without fail. The gas meter is outside and is always read, the electric is a bit more hit and miss as it is inside, and they don't leave a card to say they have been to read the meter, so I don't know I have an estimated bill until it arrives.

Don't try and get any information from the BG call centres though - half the time they can't give you the information you want, and the other half they just make it up as they go along (that's my experience, anyway - apologies to any BG call centre people out there)

Frankly, if there was a cheaper alternative, I'd switch like a shot, but the comparison sites tell me that click 5 is the cheapest for me.

Cardew

zzzLazyDaisy wrote: »

Frankly, if there was a cheaper alternative, I'd switch like a shot, but the comparison sites tell me that click 5 is the cheapest for me.

I hope that is a typo and you mean Click 6? - Click 5 has had a huge rise and is now considerably more expensive than Click 6. Disgracefully, BG will not inform their customers of that fact, and they cannot switch you to Click 6 automatically.

At the risk of another rant by the Utility Board troll(who assumes any post, in favour of any company, means you have an interest in that company) I have found that the new computer system that BG uses has ironed out most of the glitches that occurred during the migration from the old computer system.

Certainly the four accounts I have seem to be running smoothly.

Unfortunately most call centres these days seem to give pretty poor service - the operators seem to have little discretion and are not interessted in problems.

greenbee

As Click tariffs are online ones, you can update your meter readings as often as you like. I'm doing weekly readings for i-measure so submit them through the BG website at the same time. I now know that my bills are accurate.

SwanJon

zzzLazyDaisy wrote: »

Don't try and get any information from the BG call centres though - half the time they can't give you the information you want, and the other half they just make it up as they go along (that's my experience, anyway - apologies to any BG call centre people out there)

I'd llike to think that as a rule it's a bit better than 50:50, but in the case of click I'd easily believe it was worse.
Remember that this is an internet only account, so it's fully part of the call centre's remit.

As for readings - there's nothing to stop you putting them in once a week. If you are going away (and can remember along with packing etc) you could put a reading in before you go. I tried & forgot though.

oldwiring

greenbee wrote: »

As Click tariffs are online ones, you can update your meter readings as often as you like. I'm doing weekly readings for i-measure so submit them through the BG website at the same time. I now know that my bills are accurate.

Do they actually get recorded?

greenbee

oldwiring wrote: »

Do they actually get recorded?

Yes. You can go in and see them on your account history, and they show on the bill as well. You get an email acknowledgement every time you send one through, and the credit/debit on your account adjusts based on the update.

zzzLazyDaisy

Cardew wrote: »

I hope that is a typo and you mean Click 6? - Click 5 has had a huge rise and is now considerably more expensive than Click 6. Disgracefully, BG will not inform their customers of that fact, and they cannot switch you to Click 6 automatically.

.

Well sod them - I phoned only a couple of weeks ago to ask which is the cheapest tariff for my circumstances (I was on Click 4) and they told me to transfer to Click 5!

I will phone them tomorrow - and then put in (another) written complaint.

I am fuming. But thanks for the advice

greenbee

You may have been told Click 5 if it was before Click 6 was released (two weeks ago). If you want to change, you don't need to call them, just go onto the website. As its an internet account, its actually easier to get this done online than over the phone. Just make sure that you have your account numbers handy, and it goes through pretty much immediately.

zzzLazyDaisy

the problem is I have never been able to access the BG website, all I get is an error message. So despite being on click *whatever* I still get paper bills. BG techies have confirmed that it is an error at their end, apparently 'lots of customers have this problem' ............

oldwiring

That's making me think. What are other pps experience on the site access problem?