Item lost in post, what do I do as a seller?

ceanothus

#21 I think the key phrase you're looking for is ' the risk that there may be delays'.

That's the 'risk' I'm referring to, that's the 'risk' that I and the buyer share. Nothing to do with stuff not arriving at all, that's a completely separate issue. I never brought that into the conversation, you can pick my posts to pieces if you wish but you won't find any reference to the seller not being responsible for a loss.

I do believe I said in my original post that what's 'reasonable' is up to you as the sender to define. And it will vary by case and experience.

PayPal may well disagree with Royal Mail over time limits, but that doesn't necessarily make PayPal right, any more than it makes some of PayPal's other policies good ones. It just means that's another risk that the seller has to factor into their business model, just like the risk of chargebacks or SNAD disputes.

I said that I didn't want to hijack the OP's thread, so I won't respond any further, I'm sure this isn't helping the OP to make their decision.

MyUserNamesTaken

ceanothus wrote: »

#21 I think the key phrase you're looking for is ' the risk that there may be delays'.

That's the 'risk' I'm referring to, that's the 'risk' that I and the buyer share. Nothing to do with stuff not arriving at all, that's a completely separate issue. I never brought that into the conversation, you can pick my posts to pieces if you wish but you won't find any reference to the seller not being responsible for a loss.

I do believe I said in my original post that what's 'reasonable' is up to you as the sender to define. And it will vary by case and experience.

PayPal may well disagree with Royal Mail over time limits, but that doesn't necessarily make PayPal right, any more than it makes some of PayPal's other policies good ones. It just means that's another risk that the seller has to factor into their business model, just like the risk of chargebacks or SNAD disputes.

I said that I didn't want to hijack the OP's thread, so I won't respond any further, I'm sure this isn't helping the OP to make their decision.

Again, you are incorrect. What is reasonable is not up to the seller. As previously stated, a buyer can start a dispute 7 days after paying. If they escalate it to a claim immediately, paypal will then give the seller 10 days to respond. After that, the buyer gets his money back. So, 17 days is what paypal deems reasonable, regardless of what the seller might think. When you agree to use paypal to accept payments, you agree to the terms and conditions set out by Paypal. If you don't think they are right, don't use Paypal. Paypal has nothing to do with RM, nor does the buyer. Whatever RM does with the item is between the seller and RM, as the contract for delivery is between those two parties and no-one else.

You failed to address the point I raised about recorded delivery not being guaranteed to arrive any faster than normal 1st or 2nd class post. The risk is entirely the seller's, not the buyer's.