Serious Problems With Sony Tv Help Needed

scousersteve

I bought a kdf50e 2010 TV from comets 18 months ago.
have had lots of problems and 1 replacement in the first 12 months.
I took out policy with d&g the optical block went in the TV while waiting for this to be done did some research about it and
found out that this is a major design fault with this TV and it can not be fixed only patched up with a recon optical block
which cost £800 quid you only get 90 days warranty and are not new and only last between 1 week and 18 months max
and the set is only 18 months. Also i can prove that Sony new about the major design fault i was wanting to now if anyone can
advise me how to get my money back as if i had know about this major fault i would never have bought it in the first place Sony have mislead people by letting them think this was a good television when all the time they could have stopped the sale of these units as early as 2005 and by Jan 2006 for sure.

i have added some information about the problem that i have got and also have legal documentation to prove Sony new about this and i must be able to get this sorted out by the sales of goods act please help if anyone can

info i have added

this 'optical block' issue seems to be one the Sony is fully aware of.

In fact, in the US and Canada they have acknowledged the issue:
'''It has come to our attention that a limited number of Grand WEGA rear projection televisions (models listed above), after a period of time, exhibit blue dot or star pattern on the screen.''

''Sony will reimburse the customer by mail for his/her parts and labor expenses.''
Sony eSupport - KDF-55WF655 - News & Alerts
Sony eSupport - Electronics - News & Alerts
Sony optical block issues with KDF-55E2000??? - CNET Home audio & video Forums

(The product codes are irrelevent! If you are suffering any of these problems, then clearly, this is the issue.)

This is 'exactly' the problem I have with my KF50SX300U. But of course Sony will not acknowledge that it is the same 'optical block' issue as in the US/Canada.

According to the engineer I spoke with, the 'optical block' is a prism like object the lamp shines in to to give the picture.

I don't have a clue about tvs, but it's inconceivable to me, that Sony have to manufacture different optical block units for each model of LCD tv - especially given this description of what an optical block is (all manufactures try to 'standardise' as much as possible across models. An 'optical block', for example, is clearly not 'region dependent'. Software, certain region centric hardware components, model options etc. might change, but things like screens, cases, lamps - and i'm guessing - optical blocks - are not region dependent).

Sony are doing what ALL manufacturers do in the event of product defects; short of a gun put to their head they will NEVER acknowledge it is their fault - let alone spend money to fix the problem or issue a recall (short of statutory requirements around standard 'warrenty').

In the US of course, threats of 'class action suits' and other litigation puts a different complextion on things for Sony. Plus the size of the US market means Sony has to play the game differently. But you can bet your house, that if it has got to the point that Sony is publicly acknowledging the issue and offering to pay all associated costs to fix it (and outside of warrenties) that they know a) they're liable and b) a hell of a lot of complaints were forthcoming...

Bongedone

It may help if you put punctuation in your post.

M4RKM

yup.. i'm wiht bongedone and having trouble reading the post


ok... you bought a rear projection tv 18 months ago,
you have a warranty on it
it keeps getting repaired

ok.. sales of good act - fit for use - something along them lines anyway...

maybe

idk.. i'm not a solicitor..