One Account rates cut

Princess_Coupon

Rang them, I know I don't need to tell you all but any way here goes..... under review

oldjabez

Ladies and Gentlemen,

Please start your engines, here we go again.

Back on the phones.

mrbigd

Princess_Coupon wrote: »

Rang them, I know I don't need to tell you all but any way here goes..... under review

It does amaze me with these companies, everyone and the world knew there was going to be a rate cut between 0.5 and 1%.

If they do not know their financial position already and what they can pass on then the Whole Board should walk!

Useless B*****ds!

Princess_Coupon

mrbigd wrote: »

It does amaze me with these companies, everyone and the world knew there was going to be a rate cut between 0.5 and 1%.

If they do not know their financial position already and what they can pass on then the Whole Board should walk!

Useless B*****ds!

Oh they know alright, they have analysist and economists forcasting and planning constantly they always know their postition the review period is just to charge higher rates for an extra month or 2:mad:

karanda

Well, if I am charitable, this is now the chance for RBS to take control and start to redeem itself. RBS, if you are reading this (and we know you are), take note of the following suggestions.

1. Make a decision quickly, and tell us quickly. This latest rate cut has come as no surprise to anyone.
2. Put your decision in writing quickly, as well as communicating via a recorded phone message. You managed to do it in "the good old days" - start the process again.
3. In your letter, apologise for your previous behaviour. An apology would go a long, long way to repair the appalling relationship you now have with your customers.
4. Tell us, in plain English, how you intend to communicate with customers in future.
5. Give your people on the phones the right information, and give them the authority to pass on that information to customers quickly. I know that many of your employees are as disgusted as we are at your arrogant behaviour.

And pigs might fly of course.

russ295

here here.

never been on for a while so havent read through all the posts,

keep up the pressure

russ

russ295

just tried the live link and its out of action.

i wonder why

russ

geejay64

Does anybody know how the One Account is regarded when it comes to means testing savings. After 22 years, for the first time I've recently been made redundant and struggling to keep up with all the bills. All my meagre savings, including my redundancy payout, are in the account to offset my mortgage payment. Claiming relief on certain things like Council tax requires declaring savings. Not having a 'savings account' as such somewhat confuses how savings are regarded.

russ295

geejay64 wrote: »

Does anybody know how the One Account is regarded when it comes to means testing savings. After 22 years, for the first time I've recently been made redundant and struggling to keep up with all the bills. All my meagre savings, including my redundancy payout, are in the account to offset my mortgage payment. Claiming relief on certain things like Council tax requires declaring savings. Not having a 'savings account' as such somewhat confuses how savings are regarded.

sorry to hear of your predicament,

i am not 100% but i would imagine your "savings" arnt real "savings" as if you remove them you are further in debt. i personally, whilst filling any forms in would put my savings as 0. imagine if you had an ordinary mortgage and you made a capital payment, the one account is the same apart from you can remove it at any time, or even an overdraft, its a facility.
its prob a bit of a grey area but if you havent got a savings account you cant have savings!

hope things pick up for 2009

russ

Yorkshire_Bred

Just to push VO/RBS along a bit... maybe we should fax, email or post a copy of the following letter to remind them of their promise to pass on the benefit of any BOE base rate cut straightaway.

http://www.gripplespider.com/OneAccount/one-account-break-promise.html