Npower - Inept!

Daytona_nev

My wife and I moved out of our flat on 3rd April and bought a house.

We took final meter readings on the day we moved out from the flat and gave these to Npower.
We subsequently got an ‘amended final account’ bill on 17 June which matched the final meter readings we gave which showed us £250 in credit.

After 3 months of chasing they finally released the cheque and credited us back the £250.

We’ve however just received another ‘amended final account’ where all the meter readings have changed ( all higher than before ). These meter readings have been applied to the date ( 3rd April ) we left the flat and Npower are demanding £300!!!

Having spoken to them several times, none of the customer service reps seem to understand what is happening with the account. The account apparently is closed however Npower employees have been manually applying new meter readings to the final account based on new estimates raised by the system. On a closed account!
That’s the most I’ve be able to divulge as none of the people I’ve spoken to have sounded particularly confident about what they were saying as when quizzing them they couldn’t back up anything they said. E.g. Why do estimates get generated for a closed account? They couldn’t explain!

I’m now in the position where I re-given the final meter readings. The customer service rep has re-applied them to the account and is going to generate yet another amended final account! He refused to guarantee we wouldn’t have anything to pay. ( Which theoretically we shouldn’t if the meter readings are the same as the originals given ). I don’t think I should even be entertaining Npower sending me another bill. The account should be closed and I shouldn’t be hearing anything else about it.

The hardest thing about moving house seems to be dealing with utility companies who can’t even do a simple thing such as close an account and issue a final bill properly.