AOL - Complaints procedure ?

steveowen100

Hi All

since recently transfering from Aol to Aol talk my interntet speed has dropped. I am on a 8mb package paying £6.99 My router is connecting at about 2700kps, however i am only attaining about 1500kbps download speed, this is usually 2300/2500kbps.

Aol have previously throttled my download speed twice, and denied doing so, i complained to a ISP governing body some years ago and the throttle was lifted each time.

Problem is i cannot remember who i complained to, any ideas how to proceed.

cheers !!!!!!!!!

steveowen100

loaner wrote: »

you are on an upto 8Mb package, so can't really complain, especially for £7/month

if you have an extension, try removing the bell wire

Hi Loaner.....

yes im on a good deal £6.99 inc calls, for an 8mb package, however they are definetely throttling my speeds since changing over to the talk package.

Bang out of order.....

Who do i speak to ? OFCOM for example ?

cheers

ianua1

steveowen100 wrote: »

Hi Loaner.....

yes im on a good deal £6.99 inc calls, for an 8mb package, however they are definetely throttling my speeds since changing over to the talk package.

Bang out of order.....

Who do i speak to ? OFCOM for example ?

cheers

Had the same problem until this morning. They are throttling the torrent software use not everything. I got out of it by downloading Vuze and following the transmission encryption procedure. It's working fine now.

See below:


http://pcworld.about.com/od/peertopeer/Elude-Your-ISP-s-BitTorrent-Bl.htm

If you discover or strongly suspect that your ISP is slowing your BitTorrent traffic, you can try several countermeasures, none of them a sure bet. One of these techniques may work for one ISP but not for another.
First, try using encryption to cloak your peer-to-peer traffic. Most clients such as BitComet, BitTorrent, uTorrent, and Vuze, support in-client encryption. Turning this feature on makes it much harder, though not impossible, for your ISP to detect that you're using peer-to-peer software. Here's how to proceed.
BitComet: Go to the Options menu, choose Preferences, Advanced, Connection, and select Protocol encryption.
BitTorrent and uTorrent: Go to the Preferences panel and select the BitTorrent tab. Choose Protocol encryption and select enabled.
Vuze: First you must change your user profile from the default beginner mode to advanced. Go to the Tools drop-down menu, open the Configuration Wizard, and select advanced. Next return to the Tools drop down menu and select Options, Connection, Transport Encryption. Check Require encrypted transport, go to the Minimum encryption drop-down menu, and select RC4 encryption.