Do big companies really want our business?

Takoda

Pennywise wrote: »

It's call centre mentality that causes these problems. No individual member of staff is given responsibility to particular customers so there is no incentive for them to do things properly. They are monitored on the wrong criteria, such as speed in answering a call, call duration, etc., rather than whether they actually achieved anything during the call.

I'm sure you're right there.

I do get fed up though when someone tells you to do something to solve the problem. Then when it doesn't work, you call back and repeat what you were told, only to have the call handler say "Ooh they shouldn't have told you that!"
Then the next person trashes what that person said and so on.

BT are brilliant at that. But utility companies are at least as bad.

uktim29

BYALPHAINDIA wrote: »

What Lack of Training - They get paid don't they??

Do you know the difference between the words "training" and "working"?

They get paid to work. Training is unrelated to if they're getting paid. Can your pork pie grasp this?