No dial tone after broadband activiation.

ditrueman1

I currently have a BT landline that worked fine (up untill yersterday).

I had broadband activiated, also through BT, and now have no dial tone or broadband. I have tried plugging in several phones directly into the socket but still get the same results.

When I contacted Bt they tested the line and said everything was fine and say that the only option is to send out an engineer.

I am confused as the landline was fine one day and non-exsistant the next! Is this something to do with the broadband activation as it seems a bit of a co-incidence!?

Any ideas?

Many thanks, Danny

notbritishgas

ditrueman1 wrote: »

I currently have a BT landline that worked fine (up untill yersterday).

I had broadband activiated, also through BT, and now have no dial tone or broadband. I have tried plugging in several phones directly into the socket but still get the same results.

When I contacted Bt they tested the line and said everything was fine and say that the only option is to send out an engineer.

I am confused as the landline was fine one day and non-exsistant the next! Is this something to do with the broadband activation as it seems a bit of a co-incidence!?

Any ideas?

Many thanks, Danny

I think it would be a huge coincidence for this fault to be due to anything other than the work carried out in the exchange when connecting the broadband.
If you have a new style linebox and have plugged your phone into the test socket and still get no dial tone then you should be safe to report it to BT.

ditrueman1

many thanks, will be contact with BT as soon as I finish work!

PZH

ditrueman1 wrote: »

I currently have a BT landline that worked fine (up untill yersterday).

I had broadband activiated, also through BT, and now have no dial tone or broadband. I have tried plugging in several phones directly into the socket but still get the same results.

When I contacted Bt they tested the line and said everything was fine and say that the only option is to send out an engineer.

I am confused as the landline was fine one day and non-exsistant the next! Is this something to do with the broadband activation as it seems a bit of a co-incidence!?

Any ideas?

Many thanks, Danny

Hi Danny - did this get sorted ?

Just a few thoughts:-

do you have any extensions ? ( These are your responsibility and will get charged by BT if the fault lies with them )

have you fitted broadband splitters ? ( not sure if this would cause no dial tone at all though )

Regards
Peter H