Have Kaupthing changed the login screen?

davsmith

This is a genuine enquiry, and honestly not an attempt at generating panic.

Have Kaupthing Edge's web site login changed? I logged-in fine the other day by specifying my secret word and characters from my password and transferred some money to pay a bill. Tonight the site is asking for a plain username and password. I don't think I have a username - at least it's not noted down in my encrypted file where I record all my banking usernames and passwords.

Maybe I had a username but forgot to note it down - but I certainly had no problem getting to my account two days ago and tonight I can't get past the initial login.

I'm sure it's just me being an idiot, but if someone could at least confirm the login is as normal I can then go off and try to find out what my username is!

ray123

Try using your e-mail address, that is my login name!

davsmith

ray123 wrote: »

Try using your e-mail address, that is my login name!

Simple as that - thanks!

:D

alm721

i cant login either. Cant remmebr username and email is too long to go in?

lynzpower

I cant log in its not recognising my password

rail.link

Just logged-in with no problems whatsoever.

MABLE

I have tried and no problem at all wind up merchant.

crazydad

working fine here. user name (not e-mail) + password then letters from 'secret' word = in :j

altocumulus

They've added some "news" items to the logon page, otherwise it's all as expected....

Caterina

I tried to log into my husband's account (I deal with all our banking) and it would not recognise his password, and eventually disabled the account. My husband had then to ring them to reset it. The customer services person was very helpful and emailed him a temporary password straight away.

Once reset, we were able to log in and do what we had to do.

I had no problems logging into my own account, password accepted and everything as always.

HTH

Caterina

alm721

Ive managed to get in now. On the page with new information there is a box next to were it says login. If you put your email in there and click login then you go to another pages which asked for password and memorable word data as normal. I logged in fine using this. However, if you dont enter your email in the long box on the info page and just click login you go to a page which asks for username and password. It wont let you put your email in username box here as its too long. Thats were I was going wrong,
I dont think anyone was winding anyone else up here. I could easily have posted exactly the same post as the op as I was having exactly the same problem.